AI APPS & AGENTS TESTING
AI Applications Need More Than a Test Script
Partnering with Applause can help you launch AI features that perform reliably and safely in the real world.
Delivering AI Quality Is a Significant Challenge
Many internal teams lack the expertise, resources and coverage to match AI’s complexity, unpredictability and scale.
When releasing AI-powered chatbots, virtual assistants and other apps, conventional testing methods are insufficient. AI is simply too unpredictable and complex. And with AI agents that are empowered to act on behalf of businesses and consumers alike, the stakes are even higher to get testing right. Applause builds and manages a testing program that covers essential aspects of AI quality, leveraging global users, domain experts and the right combination of automated testing techniques to evaluate and validate what you've built before you launch.
Testing AI Requires a Combined Approach
Getting AI quality right means rigorous, quantifiable evaluation by domain experts and multiple LLMs.
When AI is part of your application, the same input can produce different outputs across sessions, markets and user contexts. A chatbot that performs well in structured testing can still misinterpret intent under real-world conditions. An AI concierge can hallucinate pricing or availability information that erodes customer trust. An AI agent trained to act on your behalf can cause real damage.
Applause takes a hybrid approach, combining evaluation by human experts and multiple AI models to help ensure these mistakes don’t happen after launch. Our AI chatbot and agent testing services help enterprises build, manage and maintain control of their AI products at scale. We design the strategy, secure testing resources and coverage, and provide documentation you can act on.
A Testing Program Designed for the Latest AI Advancements
Whether you’re testing generative, agentic or voice experiences, Applause provides services that help you confidently release AI apps and agents to your users.
Generative AI
LLM evaluation, prompt testing, hallucination identification, adversarial red team testing and domain accuracy verification across text and voice interfaces.
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Agentic AI
Essential human-in-the-loop evaluation across agent tool usage, workflow completion, multi-step reasoning, reliability and governance in real, global conditions, accelerated by AI.
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Voice AI
Speech recognition, dialects and accents, acoustic environments and conversational UX with native speakers across hundreds of regions.
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Drive AI Quality With Functional and Specialized Testing Services
With a flood of AI apps and tools entering the market at an unprecedented rate, quality is a rare and necessary differentiator. Delivering a high-quality UX can help ensure your apps and agents succeed — and testing and evaluation by real users is how you can get there. Applause provides access to the world’s largest community of independent testing experts and end users with additional functional and specialized software testing services tailored to your needs. Whether it’s accessibility and inclusive design, payment testing, localization or something else, we curate testing teams that reflect your requirements and users for valuable, real-world insights into how your AI behaves.
Agentic AI Places More Pressure on QA
When your organization releases an AI agent into the world, there is heightened responsibility to ensure quality. Agents are programmed to take action on behalf of users, and depending on the context, can cause immeasurable harm — incurring significant customer and revenue loss — without rigorous training and evaluation throughout the agentic development lifecycle. Whether agents are designed to execute administrative tasks, resolve customer support issues, develop code, place orders, book travel or something else, you need the right security and domain experts in the loop, on top of automated prioritization and review, to ensure reliability and safety.
How Global Brands Partner With Applause on AI Testing
From chatbots to IVR systems to virtual assistants and agents that act on behalf of users, see what a testing program looks like in practice.
Need: Optimizing a digital concierge that hallucinated pricing in hotel searches and inquiries
Solution: Applause executed nearly 500 prompt/response evals across use cases
Result: A prioritized roadmap and structured evaluation program
Need: Test an IVR system that handled prescriptions and appointment scheduling
Solution: Applause led functional and red team testing with pharmacists and security experts
Result: A 2.9/5 score and detailed picture of where the system needed work
Need: Evaluate a new AI chatbot against a range of customer inquiries pre-launch
Solution: Applause secured 50 end users to evaluate 900+ prompts/responses across use cases
Result: Flagged specific areas of complexity and ambiguity in responses
Fully Managed End to End and Built for Continuous Improvement
Get an AI testing program designed around your specific needs, with a dedicated team managing execution.
With a flood of AI apps and tools entering the market at an unprecedented rate, quality is a rare and necessary differentiator. Delivering a high-quality UX can help ensure your apps and agents succeed — and testing and evaluation by real users is how you can get there. Applause provides access to the world’s largest community of independent testing experts and end users with additional functional and specialized software testing services tailored to your needs. Whether it’s accessibility and inclusive design, payment testing, localization or something else, we curate testing teams that reflect your requirements and users for valuable, real-world insights into how your AI behaves.
Ready to Optimize Your AI Apps, Agents and Features?
Applause evaluates AI assistants, chatbots, IVR systems, agents and more across the real-world conditions your users encounter every day. Contact us today to get started with a testing program that meets your needs.
- Implement a rigorous AI evaluation methodology that combines domain expert review with multi-model LLM-as-judge pipelines
- Access real users and domain experts from a community of 1.5 million testers across 200+ countries and territories
- Identify and address vulnerabilities through adversarial testing or red team testing/”red teaming”
- Enable continuous improvement with benchmarking via golden datasets and more
Decision-ready insights that give your team and stakeholders the confidence to launch