Release at Scale with an AI Testing Service Built to Test How AI Actually Behaves
AI’s unpredictable nature demands a new QA approach. Applause's AI testing services can help you rise to this challenge — with a combination of AI and human judgment, at scale, before your systems go live.
Validate role fidelity, traceability and conversational quality, and mitigate risks of inaccuracy, bias and toxicity. Start now.
These Brands Trust Applause for Their AI Testing Services
AI Testing Strategy and Solutions You Can't Achieve Internally
This is not just another eval workflow — it’s a one-of-a-kind independent AI quality layer. With years of experience testing the world’s leading AI models and applications, Applause has the AI testing tools and infrastructure to help ensure AI systems are functional, intuitive, inclusive and safe with expert-led red teaming to uncover vulnerabilities, global testing coverage including domain experts and end users, and an independent AI evaluation layer combining human and AI review. Domain expert judgment with a rigorous, multi-model AI infrastructure delivers evaluations that are scalable, independent and built on defensible statistical methodology.
Domain Expert Anchoring
Real specialists in legal, medical, financial and other high-stakes domains establish authoritative ground truth. Benchmarks reflect the standards that matter in your industry — not just what a general-purpose model was trained to expect.
Vendor-Independent Evaluation
Applause has no stake in any model, platform or outcome. That structural independence is rare — and it's exactly what organizations need when the evaluator's credibility has to be beyond question.
Multi-Model Jury
Three or more independent frontier models from different vendors evaluate outputs in parallel using structured rubrics. Agreement is quantified using inter-rater reliability metrics, and disagreement triggers escalation to human expert review.
Real-World Coverage
Evaluation spans languages, geographies and user contexts — so testing reflects your actual market, not a lab. Semantic similarity, fact-checking, rubric-based scoring and similar methodologies are applied to multiple data modalities (text, image, audio, video, etc.)
Compound System Evaluation
Applause evaluates RAG pipelines, multi-step tool-using agents and orchestrated multi-model workflows with trace-level assessment, step-by-step correctness checking, tool-call accuracy, retrieval relevance scoring and end-to-end task completion metrics.
Continuous Improvement
Evaluation outputs provide quantitative and qualitative insights enterprises can use to fine-tune AI systems over time — in other words, an authoritative benchmark or “golden dataset” that can be leveraged in future regression testing.
Red Team Testing
AI safety failures don't wait for scheduled tests. Applause assembles expert red teams — diverse by design — to probe your Gen AI for bias, toxicity, jailbreak vulnerabilities and edge-case failures before they reach users or regulators.
User Experience Research
Exploratory research, UX studies, longitudinal studies, benchmarking studies, inclusive design and other methodologies help ensure the Gen AI experience is actually engaging, intuitive and trusted in the real world.
AI Testing Services Trusted by Leading Brands in the Space
Unlike onboarding standalone AI testing tools or managed services that use untrained and unsophisticated models, Applause AI testing services are intentionally designed to integrate with your current systems and processes, saving you time and expense.
End-to-End Integration
We plug right into your CI/CD or Agile tools — no process rewiring.
Scale on Demand
Ramp up testing coverage seamlessly, and leverage AI to boost speed and scale.
Enterprise-Grade Security
We adhere to SOC-2, ISO 27001 and GDPR requirements, and all of our testers sign NDAs.
Effective AI Evaluation
Dedicated AI QA leads, domain experts and multi-model AI reviewers assess and optimize systems from every angle.
"WE RELY ON THE SCALE-UP THAT APPLAUSE PROVIDES US. IT SAVES US A TON OF TIME IN TESTING, SHRINKS DOWN TESTING CYCLE TIMES AND ALLOWS US TO RELEASE AT A HIGH VELOCITY." - Asheem Mamoowala, Web Engineering
AI QA Testing Services Built for Rapid Development and Launch
We deliver the training data to power AI algorithms and testing to deliver flawless experiences, without adding overhead.
With in-field training and testing solutions for generative AI, voice, natural language processing (NLP), computer vision, reinforcement learning (RLHF) and machine learning (ML), we tailor programs to your specific technologies, industry segments and business goals. All of our solutions are fully managed by testing experts and specialists who become a natural extension of your team. We enable access to the world’s largest independent testing community providing authentic, real-world feedback in real time, 24/7/365.
Generative AI Testing
Maximize the benefits of Gen AI while ensuring accuracy, relevance, inclusivity and safety.
Generative AI helps us accomplish things that were previously impossible – and we’re seeing new use cases at every turn. But organizations dealing in Gen AI need to be mindful of potential consequences that can arise without proper software training and validation techniques integrated into the SDLC. With expertise in data collection, model validation, red teaming and fine-tuning, Applause has deep experience training and testing the world’s largest Gen AI platforms and can help you deliver releases that are accurate, unbiased and trusted by your end users.
Agentic AI Testing
Smarter AI needs smarter testing. Meet higher stakes head-on with human-in-the-loop quality assurance.
Agentic AI is transforming software by enabling intelligent systems that plan, adapt and act on their own. But, without high-quality training and testing, the risks increase – especially in dynamic, high-stakes environments. We help our customers with their overall risk mitigation strategy by testing their agentic models pre-release. With expert-led red teaming, targeted stress testing and real-world validation strategies purpose-built for agentic systems, we help ensure our customers’ agentic systems are able to meet the expectations of users in the real world.
Seamless Integrations Make it Easy
Our fully managed approach dovetails seamlessly with your existing systems and processes. And, our award-winning platform integrates with all standard software within your SDLC — powering the automated delivery of testing results, quickly and directly into your systems.
TestRail
Applause API
Jira
Linear
GitHub
Azure
Xray
Redmine
PivotalTracker
Rally
Monday.com
Webhooks
Okta
JumpCloud
OneLogin
Ping Identity
AI Testing Services That Keep Pace With Modern Release Cycles While Preserving Quality
Applause services combine AI tooling with real-world testing to help you deliver high-quality apps, devices and other experiences. Contact us today to learn more about how our real-world testing can help you achieve your app testing goals.