What Do Real Customers Think of Applause?
Gartner Peer Insights is an anonymous, but vetted, review site that enables potential buyers to learn more about a company or service from real customers. With 23 reviews on the site, Applause has a 4.6 star rating.
We’re always helping brands secure relevant real-world feedback from their customers, so it was enlightening to hear some feedback from our own. Below are a few recent reviews. Be sure to check out our full profile to learn more.
Outstanding Provider of Crowdsourced Testing Solutions and Trusted Provider
– Review from a Chief Product Officer in the Manufacturing Industry
Very happy with the engagement; they have been responsive to our requests. The primary goal is to find bugs of significance in the shortest cycle time possible. Applause has been extremely proactive, anticipating what we need from the relationship often before we ask.
Applause has a great understanding of the difference between bugs and noise, and the costs of managing a large inflow of prioritized bugs. From the beginning, they have helped us identify solutions and processes to drive down cycle times and simplify bug prioritization and replication. A critical success factor has been the quality of the Applause staff. In a crowdsourced model, our full-time account and testing managers have done a tremendous job of keeping the testers consistent enough to learn our applications well, while also fresh enough to find new issues.
Overall, the quality of our product has improved substantially since we hit our stride with Applause, and we can see our customer satisfaction and revenue metrics rising in lock-step. As the owner of a consumer focused application which needs to support countless devices and geographies, I cannot ever imagine going back to a world without crowdsourced testing. In the world of crowdsourced testing, it is difficult to imagine another vendor improving on the experience we have had with Applause.
A Valuable Addition to our Internal QA Team
– Review from a Software Manager in the Manufacturing Industry
We have really enjoyed utilizing Applause to expand on our internal QA capabilities. Crowdsourced testing can allow us to test our software internationally with a wide array of operating systems and mobile devices. Applause has been very responsive to our needs as they arise to provide testing services on demand with quick turnarounds. Lastly, their platform integration with our Jira system has proven helpful for feeding our backlog with useful findings from their testers in a seamless manner. I would also love to start using some of their industry and IoT knowledge to help improve our system.
Cost Efficient and Improves Speed to Market
– Review from a Senior Director of eCommerce & Performance in the Services Industry
Working with Applause is great, their product is really intuitive and provides a ton of important information. We used this in coordination with our website development agency shortly after the launch of our new website. We were able to find issues much faster than previous launches.
I like the interface that allows me to interact directly with testers and ask follow up questions. I like that the testers are incentivized only for bugs they find and I approved. It kept them motivated to find real issues that impacted the business.