As VP of Strategic Accounts at Applause, Chris is responsible for developing and executing the company's retention and expansion programs for North America Enterprise customers. Prior to his role in Customer Success, Chris led Applause's long-term Product Strategy team. He currently serves on the boards of Xconomy and CWE and has led many investments in the Boston area as a software VC.
Gain insight into common retail software bugs and learn key priorities for winning customer loyalty through creating optimal retail digital experiences
