Working With Applause

Partner With Applause for Digital Quality at Scale

Expand your testing capabilities and coverage with our expert-led crowdtesting services. Fill QA gaps and help ensure your digital experiences are functional, intuitive, inclusive and safe.

See how we work with organizations like yours

See how we work

Strengthen Your QA Foundation Throughout Development

Applause provides a simple approach to software testing, rooted in deep technical expertise and a rigorous, comprehensive approach to digital quality. At any stage of development, we meet you where you are to address your most pressing and complex testing challenges.

Seamlessly Integrating Teams Across Functions for Comprehensive Quality

An infographic describing how Applause fits into your team for comprehensive quality

Diagram showing how Applause integrates with a customer’s team and mobile app across the full development lifecycle to deliver comprehensive quality. The left side represents the customer environment, including Your Team and Your Mobile App. The mobile app is shown progressing from pre-production stages (sideload build, private beta, public beta) to production (live). Arrows indicate that testing and collaboration can occur at every stage. The right side represents Applause, including an Applause Team made up of a delivery manager and a specialized team, an Applause Platform used to run test cycles, track bugs, and provide reporting, and a Global Community of testers across devices, demographics, languages, and regions. Two-way arrows between the customer and Applause illustrate ongoing communication and coordination. Overall, the diagram emphasizes continuous collaboration, flexible integration, and end-to-end quality coverage throughout the app lifecycle.

Vertical diagram showing how Applause supports quality throughout a mobile app’s lifecycle, from internal teams to global testing. The diagram is presented in a top-to-bottom flow. It begins with Your Team, representing the customer’s internal stakeholders. Below this is Your Mobile App, showing the app moving through pre-production stages (sideload build, private beta, and public beta) and into production as a live app. An arrow indicates progression to the Applause Team, which includes a delivery manager as the main point of contact and a specialized team assigned based on the solution. This flows into Our Platform, where test cycles are executed, bugs are tracked, and reporting and analytics are provided. At the bottom, Our Global Community represents a diverse network of real testers across devices, demographics, languages, and regions. The overall layout emphasizes a continuous, end-to-end quality process that supports the app from development through live production.

A Step-by-Step Approach to Digital QA Collaboration

Begin optimizing your apps, websites and other digital experiences for end users everywhere.

Define your strategy

To kick off our work, you’ll be assigned a Delivery Manager who will work with your team on goals and requirements and remain as your primary contact going forward. No matter what type of testing or research you need, we’ll tailor a strategy that delivers on your goals.

Build your team

In addition to the Delivery Manager, your unique team will be built out and include a Testing Manager, Test Engineer(s), Test Team Lead(s), relevant solution and industry experts, and Testers/Participants from our global independent testing community – the world’s largest. Together, we’ll determine the collaboration approach that works best – messaging, email, virtual meetings or a combination.

Start testing

Your Applause Delivery Team or internal team members will set up secure test cycles in the Applause platform and take advantage of robust test case management functionality. Securely share your digital products and features for testing, pre- or post-production, and receive feedback via the platform or have it sync with your existing systems, like Jira, in real time.

Monitor and measure success

While your tests run, the Applause team will monitor closely to identify and prioritize bugs, triage defects and remove duplicate or invalid issues. As issues are resolved, bug fix verification will help ensure problems have been eliminated. Detailed, actionable reports are delivered regularly, and shared for fine-tuning over time.

Gain a Team You Can Trust for Comprehensive Quality

When you partner with Applause, you have a go-to team adept at managing unique and complex initiatives and requirements. Develop your strategy, define success criteria, write test cases and more, with the help of our skilled QA professionals.

Functional Testing Engagement

Functional testing engagements are designed to find and resolve any problems with your app or website earlier in the SDLC, prior to launch. Issues can range from bugs to usability challenges to accuracy issues and beyond. Your Applause team would typically include:

Solution Delivery Manager: your primary contact

Test Service Manager: working with the SDM, develops the testing strategy in alignment with your project goals

Test Engineer(s): writes test instructions, assembles Community Testing Team

Community Testing Team: testers from our global community who meet the requirements of the project

Diagram illustrating how Applause delivers functional testing through coordinated roles and a global community of testers. The diagram begins with Your Team, representing internal stakeholders such as QA, product, and engineering. An arrow leads to the Solution Delivery Manager, who serves as the primary point of coordination. From there, the workflow connects the Test Service Manager and Test Engineer, shown as collaborating roles responsible for planning, managing, and executing functional testing activities. The flow continues downward to the Community Testing Team, represented as a diverse group of real testers. The layout emphasizes coordinated oversight, collaboration between Applause roles, and scalable community-based testing to validate application functionality.

Vertical diagram showing how Applause delivers functional testing services from customer teams to community-based validation. The diagram is presented from top to bottom. It begins with Your Team, representing internal roles such as QA, product, and engineering. This flows to the Solution Delivery Manager, who acts as the main point of contact. The process continues through the Test Service Manager and Test Engineer, who work together to manage and execute functional testing. At the bottom of the diagram is the Community Testing Team, representing a global network of diverse testers. The vertical layout highlights a clear, end-to-end functional testing process that combines expert management with real-world testing coverage.

AI Training & Testing Engagement

AI training and testing engagements provide quality assurance for agentic AI- and generative AI-powered systems and the large language models that power them, leveraging human insights to minimize inaccuracy, bias, toxicity and other risks. Whether we’re providing data and training, fine-tuning models, evaluating safety or handling testing from end to end, the assigned Applause team would typically include:

AI Solution Delivery Manager: your primary contact

Technical Program Manager: working with the AI SDM, develops the testing strategy in alignment with your project goals

AI Test Engineer(s): writes test instructions

Community Manager: finds and screens relevant testers or participants, depending on project requirements

Community Team: testers or participants from our global community who meet requirements, including AI Red Team Experts (AIRTs), if applicable

Diagram illustrating how Applause delivers AI testing services through coordinated roles, specialized testing methods, and community-based validation. The diagram begins with Your Team, representing internal stakeholders. An arrow leads to the AI Solution Delivery Manager, who serves as the primary point of coordination. From there, the workflow branches into three AI testing tracks: Data Training and Model Tuning, AI Risk Assessment, and End-to-End Testing. Each track is supported by a Technical Program Manager and an AI Test Engineer, responsible for planning, execution, and oversight. All tracks converge at Community Management, which coordinates testing with a Community Testing Team composed of participants, expert testers, and testers. The layout emphasizes structured oversight, specialized AI testing approaches, and scalable real-world validation.

Vertical diagram showing how Applause delivers AI testing services from customer teams through specialized testing and community validation. The diagram is presented from top to bottom. It begins with Your Team, followed by the AI Solution Delivery Manager, who acts as the main point of contact. Next is a consolidated AI Testing Methods stage, encompassing data training and model tuning, AI risk assessment, and end-to-end testing. The flow continues to a Technical Program Manager and an AI Test Engineer, who manage and execute the testing work. At the bottom, Community Management coordinates with the Community Testing Team, which includes participants, expert testers, and testers. The vertical layout highlights a clear, end-to-end AI testing process that combines expert oversight with real-world community input.

Accessibility Engagement

Accessibility (a11y) testing with Applause helps organizations deliver optimal digital experiences for all users and align with standards like WCAG, CVAA and EAA. We engage people with disabilities (PWD) from our testing community to provide valuable insights that improve apps and websites for everyone. Depending on the goals of the project, the assigned Applause team would typically include:

Solution Delivery Manager (SDM): your primary contact

Accessibility Operations Team: working with the SDM, determines strategy, logistics and resources in alignment with your project goals

Accessibility Expert: brought in by Accessibility Operations to evaluate digital properties for conformance; with the SDM, conducts final readout for client

Accessibility Auditors: members from our global community, including a11y specialists and PWD who meet the requirements of the project

Active Payment Testing Engagement

Applause active payment testing engagements help organizations ensure seamless transactions worldwide. Users from our global testing community are willing to test with their own payment instruments on their own devices, identifying common and niche payment and localization issues. The assigned Applause team would typically include:

Payment Testing Delivery Manager: your primary contact

Test Service Manager: develops the payment testing strategy in alignment with your project goals

Test Engineer: writes test instructions, assembles Testing Team

Community Testing Team: testers from our global community who meet the requirements of the project

Diagram illustrating how Applause delivers payment testing through coordinated roles and a global community of testers. The diagram begins with Your Team, representing internal stakeholders such as QA, product, and engineering. An arrow leads to the Payment Solution Delivery Manager, who serves as the primary point of coordination. From there, the workflow connects the Test Service Manager and Test Engineer, shown as collaborating roles responsible for planning, managing, and executing payment testing activities. The flow continues downward to the Community Testing Team, represented as a diverse group of real testers. The layout emphasizes coordinated oversight, collaboration between Applause roles, and scalable community-based testing to validate payment functionality.

ertical diagram showing how Applause delivers payment testing services from customer teams to community-based validation. The diagram is presented from top to bottom. It begins with Your Team, representing internal roles such as QA, product, and engineering. This flows to the Payment Testing Delivery Manager, who acts as the main point of contact. The process continues through the Test Service Manager and Test Engineer, who work together to manage and execute payment testing. At the bottom of the diagram is the Community Testing Team, representing a global network of diverse testers.

User Experience Research Engagement

UX research engagements draw from a variety of research methodologies to provide relevant, real-world feedback to apps, websites and other digital experiences. Studies may include unmoderated, moderated, competitive, longitudinal, quantitative or custom on-demand studies, involving focus groups, interviews, directed studies, surveys or other research methods. The assigned Applause Team would typically include:

Solution Delivery Manager: your primary contact

UX Researcher: working closely with the SDM, designs the UX engagement, determines requirements and conducts final readout for client

UX Research Operations Team (ResearchOps): with direction from the UX Researcher, identifies participants, manages logistics, collects data and more

UX Research Participants: global community members who meet the requirements of the projects

Diagram illustrating how Applause supports UX research through coordinated roles and participant engagement. The diagram begins with Your Team, representing internal stakeholders. An arrow leads to a managed UX research workflow that includes a Solution Delivery Manager working in collaboration with a UX Researcher. From there, the flow continues to UX Research Operations, which coordinates logistics and execution. The process concludes with UX Research Participants, shown as a diverse group of individuals who take part in research activities. The layout emphasizes structured coordination, expert-led research, and access to real participants to support user-centered design decisions.

Vertical diagram showing how Applause supports UX research from customer teams through managed research and participant engagement. The diagram is presented from top to bottom. It begins with Your Team, followed by a Solution Delivery Manager and a UX Researcher, shown as closely collaborating roles. The flow continues to UX Research Operations, which manages execution and logistics. At the bottom of the diagram are UX Research Participants, representing a diverse group of real users involved in the research. The vertical layout highlights a clear, end-to-end UX research process that combines expert oversight with real-world participant input.

A SaaS Platform to Manage Every Aspect of Testing

Every engagement with Applause gives you access to our enterprise-grade testing and feedback management platform, at no charge. Designed for speed and seamless integration with your existing development tools, environments and systems, including APIs, bug tracking and bug fix verification systems, the platform allows you to act on issues immediately, and make adjustments to your testing program on the fly. Integrated, AI-enabled test case management facilitates test planning, organization and execution, and can accommodate complex projects and advanced technologies.

TestRail

Applause API

Jira

GitHub

Azure

Redmine

PivotalTracker

Rally

YouTrack

Slack

Webhooks

Okta

JumpCloud

OneLogin

Ping Identity

Don’t Take Our Word For It

Hear what leading brands around the world have to say about working with Applause.

“When Applause stepped in, they provided extensive testing resources and expertise – including a diverse pool of testers with disabilities.”

Karishma M.
Project Manager, CX Product Team

“Applause feels just like they’re part of our team. We have a shared workspace [in Slack], and we’re in constant communication. It helps us to troubleshoot things quickly.”

Tim G.
Director of Engineering

“We plan Applause into our roadmap the moment we start defining a new product or feature to make sure we leave enough time for testing.”

Michael A.
QA Lead

“With Applause, we get our releases out much quicker than we used to – and with more confidence.”

Torkjel A.
QA Lead

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