Travel & Hospitality

Many of the top airlines, hotels and travel companies rely on Applause to improve their digital experiences and ensure travelers stay digitally connected before, during and after their journey. Deliver digital experiences that work flawlessly — every time, on any device, under all conditions.

Travelers Demand High-Quality Digital Experiences

To meet customers needs, thoroughly test your websites and apps.

Today’s travelers want a digital connection from their travel and hospitality providers. Airline passengers expect a digital boarding pass through their app, and hotel guests are accustomed to mobile check-in, to name just some of the most prominent digital experiences travelers expect. How sure are you that your company provides top-notch experiences to your travelers?

Applause is positioned to help providers build and maintain a digital-first experience, and ensure that travelers have stellar end-to-end digital experiences across their many devices. Our testers validate that key features, such as push notifications and loyalty rewards programs, function properly, and show you where you can improve your user experience.

Benefits of Applause for Travel & Hospitality Companies

Travel & Hospitality companies require top-notch digital experiences for today’s travelers. With Applause, you can leverage our global community of vetted QA professionals to uncover the critical issues you care about, such as the ability to:

Ensure seamless digital experiences using our testers

55% of travelers prefer to use an airline’s website to book a domestic flight

Confirm loyalty programs work as intended

41% of millennials joined a travel loyalty program because it was easy to use

Increase your device coverage

Test across multiple devices to ensure your app works for all customers

Expand with confidence

Test in local markets across the globe

Applause’s Vetted Testers Help Travel and Hospitality Companies Find Flaws

Test in the real world to find critical bugs.

Travel and hospitality companies must ensure flawless experiences for travelers. You can do this by testing in the real world, with real users, on real devices.

Applause provides a custom and diverse team of vetted and skilled testers that augment your internal QA efforts. Testers interact with your services under real-world conditions across the devices and locations that are relevant to you, and identify high-impact bugs before they reach your customers.

Our approach combines exploratory testing, to discover issues stemming from unexpected usage patterns and real-world conditions, with structured testing, to ensure core features work as intended. The size and diversity of our community allows you to test in any country, in any language and on any region-specific device to ensure all features are localized.

Uber Case Study

Hear how Uber ensures a great experience for every customer by testing beyond “the happy path” in the real world across hundreds of cities across the globe.
Watch Now

Are Traditional Testing Approaches Letting Your Travelers Down?

Let us show you how we can extend your team’s capabilities and improve the quality of your digital experiences for your travelers. Simply fill out the form, and join thousands of Applause customers who’ve been able to:

  • Increase Release Velocity: Kick off testing at any time and see results in hours.
  • Increase Productivity: Access qualified testing teams to scale as needed.
  • Improve Quality: Uncover critical issues before they reach travelers.