State of Digital Quality in Healthcare
Crash
3 Ways to Shape Up
2. Promote Inclusive Design, Not Just Accessibility
1. Address Core Functionality
19.4%
2,200
Individual Mobile Devices
State of Digital Quality in Health & Wellness
10,800
Bugs
3. Test With Local Users in All Markets
See how your organization measures up on digital quality. Get the full report and our companion materials.
As state-of-the-art in digital changes, patient and customer journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where AI, voice and AR/VR will be commonplace. These new journeys require healthcare providers and wellness companies to expand their testing approaches to keep pace with innovation and provide people with the quality digital experiences they expect.
2022
Functional
Lags & Latency
4%
What’s Next?
© Applause App Quality Inc. 2022
72
Countries
Visual
Get the Report
260
OS Versions
71.4%
1.2%
Applause analyzed a representative sample of our testing data across health and wellness companies — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.
As a best practice, health and wellness companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all. Regardless of whether their disabilities result in poor health and increased healthcare needs, many PwD encounter barriers when attempting to access healthcare. Inclusive design can help them overcome some of these barriers by creating frictionless digital experiences, such as telehealth visits for patients with limited mobility or post-operative care instructions that work for screen readers.
The most common bugs in digital health and wellness experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether someone is scheduling a wellness visit, monitoring their health, or trying a new workout, they expect websites and apps to work smoothly. As consumers expect seamless access to telehealth, intuitive interactions with wearables and personalized experiences tailored to their unique goals, it’s more important than ever for providers to thoroughly assess the end-to-end user experiences to ensure they’re in top form.
For health and wellness companies serving different geographic markets, proper localization is key to success. Beyond correct units of measurement and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave people wondering what they’re supposed to do — and whether they’re better off trusting a competitor with their care and wellbeing.
Content
As a best practice, health and wellness companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all. Regardless of whether their disabilities result in poor health and increased healthcare needs, many PwD encounter barriers when attempting to access healthcare. Inclusive design can help them overcome some of these barriers by creating frictionless digital experiences, such
as telehealth visits for patients with limited
mobility or post-operative care instructions
that work for screen readers.
The most common bugs in digital health and wellness experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether someone is scheduling a wellness visit, monitoring their health, or trying a new workout, they expect websites and apps to work smoothly. As consumers expect seamless access to telehealth, intuitive interactions with wearables and personalized experiences tailored to their unique goals, it’s more important than ever for providers to thoroughly assess the end-to-end user experiences to ensure they’re in top form.
For health and wellness companies serving different geographic markets, proper localization is key to success. Beyond correct units of measurement and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave people wondering what they’re supposed to do — and whether they’re better off trusting a competitor with their care and wellbeing.
As state-of-the-art in digital changes,
patient and customer journeys will evolve accordingly. Traditional online journeys
are giving way to metaverse experiences, where AI, voice and AR/VR will be commonplace. These new journeys require healthcare providers and wellness companies to expand their testing approaches to keep pace with innovation and provide people with the quality digital experiences they expect.
Applause analyzed a representative sample of our testing data across health and wellness companies — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.
For health and wellness companies serving different geographic markets, proper localization is key to success. Beyond correct units of measurement and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave people wondering what they’re supposed to do — and whether they’re better off trusting a competitor with their care and wellbeing.
2,200
Individual Mobile Devices
As a best practice, health and wellness companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all. Regardless of whether their disabilities result in poor health and increased healthcare needs, many PwD encounter barriers when attempting to access healthcare.
Inclusive design can help them overcome
some of these barriers by creating
frictionless digital experiences,
such as telehealth visits for
patients with limited mobility or
post-operative care instructions
that work for screen readers.
The most common bugs in digital health and wellness experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether someone is scheduling a wellness visit, monitoring their health, or trying a new workout, they expect websites and apps to work smoothly. As consumers expect seamless access to telehealth, intuitive interactions with wearables and personalized experiences tailored to their unique goals, it’s more important than ever for providers to thoroughly assess the end-to-end user experiences to ensure they’re in top form.
10,800
Bugs
260
OS Versions
As state-of-the-art in digital changes, patient and customer journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where AI, voice and AR/VR will be commonplace. These new journeys require healthcare providers and wellness companies to expand their testing approaches to keep pace with innovation and provide people with the quality digital experiences they expect.
72
Countries
As state-of-the-art in digital changes, patient and customer journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where AI, voice and AR/VR will be commonplace. These new journeys require healthcare providers and wellness companies to expand their testing approaches to keep pace with innovation and provide people with the quality digital experiences they expect.
3. Test With Local
Users in All Markets
2,200
Individual Mobile Devices
3 Ways to Shape Up
As a best practice, health and wellness companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all. Regardless of whether their disabilities result in poor health and increased healthcare needs, many PwD encounter barriers when attempting to access healthcare. Inclusive design can help them overcome some of these barriers by creating frictionless digital experiences, such as telehealth visits for patients with limited mobility or post-operative
care instructions
that work for
screen readers.
10,800
Bugs
Applause analyzed a representative sample of our testing data across health and wellness companies — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.
2022
For health and wellness companies serving different geographic markets, proper localization is key to success. Beyond correct units of measurement and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave people wondering what they’re supposed to do — and whether they’re better off trusting a competitor with their care and wellbeing.
The most common bugs in digital health and wellness experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether someone is scheduling a wellness visit, monitoring their health, or trying a new workout, they expect websites and apps to work smoothly. As consumers expect seamless access to telehealth, intuitive interactions with wearables and personalized experiences tailored to their unique goals, it’s more important than ever for providers to thoroughly assess the end-to-end user experiences to ensure they’re in top form.
260
OS Versions
72
Countries
Applause analyzed a representative sample of our testing data across health and wellness companies — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.
72
Countries
260
OS Versions
See how your organization measures up on digital quality. Get the full report and our companion materials.
As state-of-the-art in digital changes, patient and customer journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where AI, voice and AR/VR will be commonplace. These new journeys require healthcare providers and wellness companies to expand their testing approaches to keep pace with innovation and provide people with the quality digital experiences they expect.
2,200
Individual Mobile Devices
10,800
Bugs
As a best practice, health and wellness companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all. Regardless of whether their disabilities result in poor health and increased healthcare needs, many PwD encounter barriers when attempting to access healthcare.
Inclusive design can help them overcome some of these barriers by creating frictionless digital experiences, such as telehealth visits for patients with limited mobility or post-operative care instructions that work for screen readers.
72
Countries
10,800
Bugs
As state-of-the-art in digital changes, patient and customer journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where AI, voice and AR/VR will be commonplace. These new journeys require healthcare providers and wellness companies to expand their testing approaches to keep pace with innovation and provide people with the quality digital experiences they expect.
As a best practice, health and wellness companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all. Regardless of whether their disabilities result in poor health and increased healthcare needs, many PwD encounter barriers when attempting to access healthcare. Inclusive design can help them overcome some of these barriers by creating frictionless digital experiences, such as telehealth
visits for patients with
limited mobility or
post-operative
that work for
screen readers.
260
OS Versions
2,200
Individual Mobile Devices
71.4%
As state-of-the-art in digital changes, patient and customer journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where AI, voice and AR/VR will be commonplace. These new journeys require healthcare providers and wellness companies to expand their testing approaches to keep pace with innovation and provide people with the quality digital experiences they expect.
Applause analyzed a representative sample of our testing data across health and wellness companies — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.
As a best practice, health and wellness companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all. Regardless of whether their disabilities result in poor health and increased healthcare needs, many PwD encounter barriers when attempting to access healthcare. Inclusive design can help them overcome some of these barriers by creating frictionless digital experiences, such as telehealth visits for patients with limited mobility or post-operative care instructions that work for screen readers.
The most common bugs in digital health and wellness experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether someone is scheduling a wellness visit, monitoring their health, or trying a new workout, they expect websites and apps to work smoothly. As consumers expect seamless access to telehealth, intuitive interactions with wearables and personalized experiences tailored to their unique goals, it’s more important than ever for providers to thoroughly assess the end-to-end user experiences to ensure they’re in top form.