State of Digital Quality in Finance

71.4%

Integration with other accounts: digital wallets, payments, etc.

Content

See how your organization measures up on digital quality. Get the full report and our companion materials.

Temporary account & card locks

© Applause App Quality Inc. 2022

In a May 2022 survey of Applause’s uTest community members, more than half of respondents who work in financial services (191) reported that accessibility is a top priority for the business: 50.79%. In addition, 76.72% stated that accessibility was a higher priority this year over last year.As a best practice, companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all clients.

300 OS Versions

560 Credit & Debit Cards

2. Promote Inclusive Design, Not Just Accessibility

3 Ways to Build Credit with Customers

Card activations

4%

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Lags & Latency

State of Digital Quality in Finance

Applause analyzed a representative sample of our testing data across banking, insurance, financial services and fintech providers — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.

3. Test With Local Users in All Markets

Visual

22,600 Bugs

2022

The most common bugs in digital financial experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether your customer is opening a new account, filing an insurance claim via app, or researching investment performance, they expect to be able to easily accomplish what they set out to do. Some frequent concerns in finance include:

As financial organizations expand to new markets, it’s key for products to reflect the local language and social norms to build credibility. With so many currencies, payment instruments and languages to consider, finance companies must pay attention to even the smallest details. Beyond correct currency and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave customers wondering what they’re supposed to do – and whether they’re better off letting another organization manage their money.

58 Mobile & E-Wallets

Account management

1. Address Core Functionality

1.2%

19.4%

As state-of-the-art in digital changes, financial journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where cryptocurrency, AI, voice and AR/VR will be commonplace. These new journeys require banks, insurers, fintechs and wealth management companies to expand their testing approaches to keep pace with innovation and provide customers with the quality digital experiences they expect.

Crash

97 Countries

Functional

What’s Next?

Fund transfers

3,600 Unique Mobile Devices

The most common bugs in digital financial experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether your customer is opening a new account, filing an insurance claim via app, or researching investment performance, they expect to be able to easily accomplish what they set out to do. Some frequent concerns in finance include:

Applause analyzed a representative sample of our testing data across banking, insurance, financial services and fintech providers — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.

Applause analyzed a representative sample of our testing data across banking, insurance, financial services and fintech providers — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.

300 OS Versions

Temporary account & card locks

Applause analyzed a representative sample of our testing data across banking, insurance, financial services and fintech providers — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.

In a May 2022 survey of Applause’s uTest community members, more than half of respondents who work in financial services (191) reported that accessibility is a top priority for the business: 50.79%. In addition, 76.72% stated that accessibility was a higher priority this year over last year.As a best practice, companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all clients.

560 Credit & Debit Cards

The most common bugs in digital financial experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether your customer is opening a new account, filing an insurance claim via app, or researching investment performance, they expect to be able to easily accomplish what they set out to do. Some frequent concerns in finance include:

22,600 Bugs

58 Mobile & E-Wallets

97 Countries

71.4%

As state-of-the-art in digital changes, financial journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where cryptocurrency, AI, voice and AR/VR will be commonplace. These new journeys require banks, insurers, fintechs and wealth management companies to expand their testing approaches to keep pace with innovation and provide customers with the quality digital experiences they expect.

3,600 Unique Mobile Devices

As financial organizations expand to new markets, it’s key for products to reflect the local language and social norms to build credibility. With so many currencies, payment instruments and languages to consider, finance companies must pay attention to even the smallest details. Beyond correct currency and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave customers wondering what they’re supposed to do – and whether they’re better off letting another organization manage their money.

3 Ways to Build Credit With Customers

22,600 Bugs

In a May 2022 survey of Applause’s uTest community members, more than half of respondents who work in financial services (191) reported that accessibility is a top priority for the business: 50.79%. In addition, 76.72% stated that accessibility was a higher priority this year over last year.As a best practice, companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all clients.

300 OS Versions

2022

As financial organizations expand to new markets, it’s key for products to reflect the local language and social norms to build credibility. With so many currencies, payment instruments and languages to consider, finance companies must pay attention to even the smallest details. Beyond correct currency and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave customers wondering what they’re supposed to do – and whether they’re better off letting another organization manage their money.

97 Countries

Performance

3,600 Unique Mobile Devices

Applause analyzed a representative sample of our testing data across banking, insurance, financial services and fintech providers — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.

As state-of-the-art in digital changes, financial journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where cryptocurrency, AI, voice and AR/VR will be commonplace. These new journeys require banks, insurers, fintechs and wealth management companies to expand their testing approaches to keep pace with innovation and provide customers with the quality digital experiences they expect.

58 Mobile & E-Wallets

560 Credit & Debit Cards

See how your organization measures up on digital quality. Get the full report and our companion materials.

As state-of-the-art in digital changes, financial journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where cryptocurrency, AI, voice and AR/VR will be commonplace. These new journeys require banks, insurers, fintechs and wealth management companies to expand their testing approaches to keep pace with innovation and provide customers with the quality digital experiences they expect.

As financial organizations expand to new markets, it’s key for products to reflect the local language and social norms to build credibility. With so many currencies, payment instruments and languages to consider, finance companies must pay attention to even the smallest details. Beyond correct currency and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave customers wondering what they’re supposed to do – and whether they’re better off letting another organization manage their money.

In a May 2022 survey of Applause’s uTest community members, more than half of respondents who work in financial services (191) reported that accessibility is a top priority for the business: 50.79%. In addition, 76.72% stated that accessibility was a higher priority this year over last year.As a best practice, companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all clients.

300 OS Versions

As financial organizationsexpand to new markets, it’s key for products to reflect the local language and social norms to build credibility. With so many currencies, payment instruments and languages to consider, finance companies must pay attention to even the smallest details. Beyond correct currency and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave customers wondering what they’re supposed to do – and whether they’re better off letting another organization manage their money.

In a May 2022 survey of Applause’s uTest community members, more than half of respondents who work in financial services (191) reported that accessibility is a top priority for the business: 50.79%. In addition, 76.72% stated that accessibility was a higher priority this year over last year. As a best practice, companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all clients.

97 Countries

3,600 Unique Mobile Devices

The most common bugs in digital financial experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether your customer is opening a new account, filing an insurance claim via app, or researching investment performance, they expect to be able to easily accomplish what they set out to do. Some frequent concerns in finance include:

58 Mobile & E-Wallets

560 Credit & Debit Cards

3 Ways to Build Credit with Customers

22,600 Bugs

As state-of-the-art in digital changes, financial journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where cryptocurrency, AI, voice and AR/VR will be commonplace. These new journeys require banks, insurers, fintechs and wealth management companies to expand their testing approaches to keep pace with innovation and provide customers with the quality digital experiences they expect.