State of Digital Quality in Finance 2022
71.4%
Integration with other accounts: digital wallets, payments, etc.
Content
See how your organization measures up on digital quality. Get the full report and our companion materials.
Temporary account & card locks
© Applause App Quality Inc. 2022
In a May 2022 survey of Applause’s uTest community members, more than half of respondents who work in financial services (191) reported that accessibility is a top priority for the business: 50.79%. In addition, 76.72% stated that accessibility was a higher priority this year over last year.As a best practice, companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all clients.
300
OS Versions
560
Credit & Debit Cards
2. Promote Inclusive Design, Not Just Accessibility
3 Ways to Build Credit with Customers
Card activations
4%
Get the Report
Lags & Latency
State of Digital Quality in Finance
Applause analyzed a representative sample of our testing data across banking, insurance, financial services and fintech providers — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.
3. Test With Local Users in All Markets
Visual
22,600
Bugs
2022
The most common bugs in digital financial experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether your customer is opening a new account, filing an insurance claim via app, or researching investment performance, they expect to be able to easily accomplish what they set out to do. Some frequent concerns in finance include:
As financial organizations expand to new markets, it’s key for products to reflect the local language and social norms to build credibility. With so many currencies, payment instruments and languages to consider, finance companies must pay attention to even the smallest details. Beyond correct currency and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave customers wondering what they’re supposed to do – and whether they’re better off letting another organization manage their money.
58
Mobile &
E-Wallets
Account management
1. Address Core Functionality
1.2%
19.4%
As state-of-the-art in digital changes, financial journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where cryptocurrency, AI, voice and AR/VR will be commonplace. These new journeys require banks, insurers, fintechs and wealth management companies to expand their testing approaches to keep pace with innovation and provide customers with the quality digital experiences they expect.
Crash
97
Countries
Functional
What’s Next?
Fund transfers
3,600
Unique Mobile Devices
The most common bugs in digital financial experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether your customer is opening a new account, filing an insurance claim via app, or researching investment performance, they expect to be able to easily accomplish what they set out to do. Some frequent concerns in finance include:
Applause analyzed a representative sample of our testing data across banking, insurance, financial services and fintech providers — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.
Applause analyzed a representative sample of our testing data across banking, insurance, financial services and fintech providers — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.
300
OS Versions
Temporary account
& card locks
Applause analyzed a representative sample of our testing data across banking, insurance, financial services and fintech providers — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.
In a May 2022 survey of Applause’s uTest community members, more than half of respondents who work in financial services (191) reported that accessibility is a top priority for the business: 50.79%. In addition, 76.72% stated that accessibility was a higher priority this year over last year.As a best practice, companies should
go beyond the minimum and prioritize inclusive design, gathering input
from people with disabilities
(PwD) early in the process to
create seamless experiences
for all clients.
560
Credit & Debit Cards
The most common bugs in digital financial experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether your customer is opening a new account, filing an insurance claim via app, or researching investment performance, they expect to be able to easily accomplish what they set out to do. Some frequent concerns in finance include:
22,600
Bugs
58
Mobile &
E-Wallets
97
Countries
71.4%
As state-of-the-art in digital
changes, financial journeys will
evolve accordingly. Traditional
online journeys are giving way to
metaverse experiences, where
cryptocurrency, AI, voice and AR/VR will be commonplace. These new journeys require banks, insurers, fintechs and wealth management companies to expand their testing approaches to keep pace with innovation and provide customers with the quality digital experiences they expect.
3,600
Unique Mobile Devices
As financial organizations expand to new markets, it’s key for products to reflect the local language and social norms to build credibility. With so many currencies, payment instruments and languages to consider, finance companies must pay attention to even the smallest details. Beyond correct currency and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave customers wondering what they’re supposed to do – and whether they’re better off letting another organization manage their money.
3 Ways to Build Credit With Customers
22,600
Bugs
In a May 2022 survey of Applause’s uTest community members, more than half of respondents who work in financial services (191) reported that accessibility is a top priority for the business: 50.79%. In addition, 76.72% stated that accessibility was a higher priority this year over last year.As a best practice, companies
should go beyond the minimum
and prioritize inclusive design, gathering input from people
with disabilities (PwD)
early in the process to
create seamless
experiences for
all clients.
300
OS Versions
2022
As financial organizations expand to new markets, it’s key for products to reflect the local language and social norms to build credibility. With so many currencies, payment instruments and languages to consider, finance companies must pay attention to even the smallest details. Beyond correct currency and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave customers wondering what they’re supposed to do – and whether they’re better off letting another organization manage their money.
97
Countries
Performance
3,600
Unique Mobile Devices
Applause analyzed a representative sample of our testing data across banking, insurance, financial services and fintech providers — from January 1, 2021 to December 31, 2021 — to identify the most common flaws in digital experiences and map out how companies can prevent them from making their way into production.
As state-of-the-art
in digital changes, financial journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where cryptocurrency, AI, voice and AR/VR will be commonplace. These new journeys require banks, insurers, fintechs and wealth management companies to expand their testing approaches to keep pace with innovation and provide customers with the quality digital experiences they expect.
58
Mobile &
E-Wallets
560
Credit &
Debit Cards
See how your organization measures up on digital quality. Get the full report and our companion materials.
As state-of-the-art in digital
changes, financial journeys
will evolve accordingly. Traditional
online journeys are giving way to metaverse experiences, where cryptocurrency, AI, voice and AR/VR will be commonplace. These new journeys require banks, insurers, fintechs and wealth management companies to expand their testing approaches to keep pace with innovation and provide customers with the quality digital experiences they expect.
As financial organizations expand to new markets, it’s key for products to reflect the local language and social norms to build credibility. With so many currencies, payment instruments and languages to consider, finance companies must pay attention to even the smallest details. Beyond correct currency and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave customers wondering what they’re supposed to do – and whether they’re better off letting another organization manage their money.
In a May 2022 survey of Applause’s uTest community members, more than half of respondents who work in financial services (191) reported that accessibility is a top priority for the business: 50.79%. In addition, 76.72% stated that accessibility was a higher priority this year over last year.As a best practice, companies
should go beyond the minimum
and prioritize inclusive design,
gathering input from people
with disabilities (PwD) early
in the process to create
seamless experiences
for all clients.
300
OS Versions
As financial organizationsexpand to new markets, it’s key for products to reflect the local language and social norms to build credibility. With so many currencies, payment instruments and languages to consider, finance companies must pay attention to even the smallest details. Beyond correct currency and number formatting, organizations must avoid missing or insufficient translations. Overlooking translations can leave customers wondering what they’re supposed to do – and whether they’re better off letting another organization manage their money.
In a May 2022 survey of Applause’s uTest community members, more than half of respondents who work in financial services (191) reported that accessibility is a top priority for the business: 50.79%. In addition, 76.72% stated that accessibility was a higher priority this year over last year. As a best practice, companies should go beyond the minimum and prioritize inclusive design, gathering input from people with disabilities (PwD) early in the process to create seamless experiences for all clients.
97
Countries
3,600
Unique Mobile Devices
The most common bugs in digital financial experiences are workflow and functional errors, which account for 71.4% of functional defects. Whether your customer is opening a new account, filing an insurance claim via app, or researching investment performance, they expect to be able to easily accomplish what they set out to do. Some frequent concerns in finance include:
58
Mobile &
E-Wallets
560
Credit &
Debit Cards
3 Ways to Build Credit with Customers
22,600
Bugs
As state-of-the-art in digital changes, financial journeys will evolve accordingly. Traditional online journeys are giving way to metaverse experiences, where cryptocurrency, AI, voice and AR/VR will be commonplace. These new journeys require banks, insurers, fintechs and wealth management companies to expand their testing approaches to keep pace with innovation and provide customers with the quality digital experiences they expect.