Resources
As a pioneer in digital quality, we have become the go-to knowledge resource for those looking to learn more about the keys to delivering world-class experiences to their users and customers.
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Successful Finance Self-Service Offerings Require Strong UX
Read how a global bank partnered with Applause to execute UX studies to check customer experiences and functional aspects of IVR systems, along with messaging apps like bots and chatbots.
Car Rental Company Tests Chatbot With Real Users
A peer-to-peer car sharing company enables customers to rent directly from owners and wanted to remove the bumps in the road for renters by enlisting UX studies.
Navigating the Regional Payment Frontier
Unveil the power of local payment methods, which are on the rise globally. This webinar details regional trends, integration challenges and strategic solutions for optimizing digital transactions.
Intro to Payment Testing
Learn what payment testing is, including why real-world testing is critical to business success.
AI Lessons from the Nonprofit Sector
Join Nathan Chappell, a leading voice in AI for social good, as he discusses the ethical implementation of artificial intelligence and offers valuable insights for both nonprofit and for-profit organizations navigating the AI landscape.
Superior Self-Service: Deliver Better IVR & Chatbot Experiences
Whether you rely on traditional IVR and chatbots or AI-powered options, those systems need to effectively address customer problems. See how to create self-service paths that provide value.
Meeting the Expectations of Generation AR
Author Tom Emrich discusses the evolution of augmented reality, its impact on consumer engagement and the future of spatial computing.
The State of Digital Quality in AI 2025
A snapshot of current trends, where AI fits in software development and testing, and how to create safer, more seamless AI experiences.
2025 Digital Quality Frameworks
Learn how to improve your testing efforts across multiple dimensions
User-Centric Testing: Building Digital Experiences Customers Love
This ebook provides a comprehensive guide to user-centric testing, covering core principles, balancing functional and usability testing, inclusivity, crowdtesting, personas, and future trends.
Cognizant Partner Case Study
Learn how Applause and Cognizant teamed to improve the customer experience needs of a global manufacturer through conducting a mystery shopper exercise.
Final Countdown to the European Accessibility Act
Join our global accessibility experts to learn the latest EAA insights.
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Featured Resources
Case Studies
Successful Finance Self-Service Offerings Require Strong UX
Read how a global bank partnered with Applause to execute UX studies to check customer experiences and functional aspects of IVR systems, along with messaging apps like bots and chatbots.