Payment Testing

Enable Seamless Transactions Worldwide

The world of digital payments is complex. We provide both expertise and access to global, in-market testers using their own payment instruments.

Real People + Real Transactions = Real Results

Testing with in-market, diverse payment instruments provides confidence in a complex landscape.

Today’s consumers expect their digital transactions to go smoothly with their favorite form of payment, or else abandon their shopping cart. Abandonment rates are estimated at $111 billion to $136 billion in lost revenue for U.S. retailers each year. In the complex, high-value world of global e-commerce, forecast to hit $6.3 trillion in revenue by the end of 2024, how can you ensure seamless payments?

Payment testing with Applause ensures quality at every stage of the digital payments process, making sure your apps and websites are functional, intuitive and inclusive for every user, everywhere in the world. Our testing coverage is unmatched, with more than 1.5 million independent experts and end users in 200+ countries speaking 80+ languages, ready to test every aspect of the digital payments process in-market, on live payment instruments, 24/7/365.

Getting the sale is hard — the transaction should be easy.

Applause gives you confidence by testing live transactions with real people and payment instruments.

Authentic End-User Feedback

Get reliable, unbiased insights you can’t get from dummy cards or dogfooding.

Global, Omnichannel Coverage

Ensure success across borders with a global testing base to test the localization features of your app or site.

Data-Rich, Real-Time Reporting

Reports, screenshots and recordings of live transactions provide visibility outside the “happy path.”

Onboarding New Payment Methods

With testers already in-market using emerging forms of payment, it’s fast to curate the testing team you need.

Prepare for Every Payment Scenario

Improve usability and reduce risk with an in-market testing team, customized for your specific use cases.

Credit cards are still the most popular way to pay online, but mobile/digital wallets, cryptocurrencies, buy-now-pay-later (BNPL) partners and alternative payment providers are increasing in popularity. Payment method preferences also vary from region to region, including local bank transfers, making for a fragmented landscape. Solve for every payment and use case in the locations you support, with the payment instruments you need.

Ensure Quality From End to End

Embed testing at every step of the end-user experience to retain customer satisfaction post-purchase.

We test every aspect of the complex customer journey to ensure digital transactions are smooth. From confirmation screens and receipts to shipping updates, returns, exchanges, renewals, rewards programs and more, there are many opportunities for review and enhancement. With the added complexity of multiple payment methods and myriad international considerations, a comprehensive QA strategy is required for success.

Built-In Localization Testing for Cross-Border Success

To grow in any market, test for accurate translations, currency conversion and more.

52% of consumers have abandoned an app or website at some point due to poor localization. While consumers are willing to use apps in languages other than their own, they expect proper translations, relevant currency, accurate local knowledge and a natural payment workflow to complete transactions. Testing with real people in the countries your organization serves can quickly identify and resolve any issues.

Learn More

Case Study: Paysafe

Learn how this multi-national payments company met its goal of delivering a flawless and functional experience for all its users, across all geographies and devices.

Read Now

Drive Customer Retention With Seamless E-Commerce Functionality.

With our community of testers ready to validate every aspect of your transactions, we can help you avoid cart abandonment and grow in new markets.

Access the world’s largest community of payment testers conducting real transactions anywhere in the world, 24/7/365.
Add with specific testing expertise in e-commerce, accessibility, user experience and localization.
Avoid cart abandonment and increase conversations by validating payment flows work as expected.