Applause Launches Industry’s First Crowd testing Offering for Amazon Alexa

First and only in-the-wild, global testing service that delivers faster releases and real-world feedback for Alexa Skills and Devices

Berlin, Germany - May 30, 2018

Applause, the worldwide leader in digital quality and crowdtesting, today announced the availability of Applause for Amazon Alexa. The new solution provides a full range of software testing, payment transaction validation, and user feedback services designed specifically for the Alexa platform and ecosystem. Powered by a community of 300,000+ vetted testers worldwide, the new offering ensures product teams can dramatically increase quality and consumer adoption of their Alexa Skills and Alexa Voice Service (AVS) devices.

Amazon Alexa offers software developers a powerful platform for delivering meaningful, intuitive voice experiences to their users. Leading companies like Starbucks, Dow Jones, and Best Buy use Alexa to connect with consumers — allowing them to order online, get account information, check account balances, and more, all via voice interactions and artificial intelligence.

In order to build consumer-grade voice experiences, developers must consider a broad and complex set of variables — voice-enabled hardware, geolocation, languages and dialects, mobile apps, smart home devices and services, payments, and more. Testing for this complexity is critical in order to meet user expectations, and leveraging a global crowd of real-world testers is the best way to deliver high-quality software for voice applications.

Applause for Amazon Alexa provides benefits and capabilities that other approaches to software testing cannot match, including:

  • In the Wild Testing: Rapidly measure the user experience for Alexa applications in any location – at home, in the office, in the car, or embedded in other devices
  • Real Voices: Validate Alexa Utterance voice testing for different languages, dialects, genders, and age groups
  • Unlimited Device Coverage: Leverage 2.4 million real devices within the community, including thousands of testers who have their own Alexa-enabled hardware
  • Testing Diversity: Incorporate Alexa best practices and certification requirements with a full range of testing, automation, accessibility, payment, and feedback services
  • SaaS Platform: Extend development teams and test management by integrating bug tracking systems with the Applause Platform
  • Proven Results with IoT: Leverage Applause’s vast experience of testing with leading brands that build apps for Web, mobile, IoT, and voice

“Voice and artificial intelligence platforms like Alexa are beginning to take off, but delivering great user experiences can be tricky,” said Charlie Ungashick, Head of Product at Applause. “Alexa Skills and devices must have predictable dialect interpretation, flawless connectivity and, of course, an intuitive user experience. The only way you can guarantee that your design will match reality is to test it in the wild, with real people, on real devices.”

Applause for Amazon Alexa is available today. Find out more:

About Applause

Applause is the worldwide leader in enabling digital quality. Customers are no longer satisfied with digital experiences that are good enough; they demand the exceptional. The Applause Product Excellence Platform provides the world’s leading brands with the comprehensive approach to digital quality needed to deliver uncommonly great digital experiences across the globe – with highly vetted testers available on demand, a complete and enterprise-class technology infrastructure, multi-point digital quality solutions and SaaS products, and expertise across industries and use cases. This harmonized approach drastically improves testing coverage, reduces costs and speeds time-to-market for websites, mobile apps, IoT and in-store experiences. Thousands of leading companies – including Ford, Google, Western Union and Dow Jones – rely on Applause as a best practice to deliver the exceptional products and digital experiences their customers love.

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