You work at a forward-thinking financial institution, and digital-first experiences are now table stakes. But as customers rely more on banking websites and mobile apps to provide full-service and personalized banking, their digital experiences are often lacking. That’s impacting their ability to build trust and establish lifetime customer relationships. With limited QA resources, how can you confidently provide exceptional financial experiences around the globe that earn trust and loyalty?

Applause helps banks and insurance companies ensure quality digital experiences at speed and scale, to meet customers’ digital finance needs. Applause’s Product Excellence Platform validates that key features — such as digital onboarding, money transfers and claim processing — function properly, while providing actionable insights to improve your user experience.

Financial institutions and insurance companies must ensure excellent experiences for customers. To do this, you need to go beyond the lab and test in the real world, with real users, on real devices.

Applause provides custom and diverse teams of vetted and skilled testers that augment your internal QA efforts. Tailored to your specific needs, testers interact with your software under real-world conditions across the devices and locations that are relevant to you, and identify high-impact bugs before they reach your customers.

Our approach combines exploratory testing, to discover issues stemming from unexpected usage patterns and real-world conditions, with structured testing, to validate core features work as intended. The size and diversity of our community empowers you to test in any country, in any language and on any region-specific device to ensure all features are localized.