Feedback | Applause

APPLAUSE FEEDBACK

Escape the limitations of basic user testing. Applause Feedback gives you usability feedback powered by a community of software experts who give you actionable insights about how your software works in the real world.

With Applause Feedback, make sure every experience they have with your brand is seamless, easy, and intuitive.

Benefits

Reduce Risk

REDUCE RISK

Reduce risk by verifying experience innovations before launch

Early Feedback

EARLY FEEDBACK

Gain early feedback before making further investments

More Conversions

MORE CONVERSIONS

Improve customer engagement and conversions

Any Demographic

ANY DEMOGRAPHIC

Ensure experiences are inclusive to all potential customers

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USABILITY STUDIES

Build experiences customers love

Customers return to apps that are intuitive and easy-to-use. Applause expert-led usability studies help you improve customer engagement and conversions with actionable feedback - from real people that match your customer demographics.

  • Applause Usability Researcher creates custom surveys and scope based on your objectives
  • Any study type - from remote unmoderated, to longitudinal, to expert reviews
  • Any phase of development - from prototypes, wireframes, to completed products
  • Hear from participants with narrated screen captures
  • Detailed findings report including benchmarking, participant comments, and recommendations
  • Debrief call with Applause Usability Researcher
Learn More About Usability Testing
"

Usability testing is very important for us, especially on new programs when we need quick feedback from particular target demographics. The feedback we get can be within a few hours or last for weeks depending on the project. Applause is a partner that helps me increase my confidence when I launch any digital product."

FRED BERINGER VP of Customer Experience at Shutterfly
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ACCESSIBILITY ASSESSMENTS

Offer the same great experience to customers with disabilities

Poor or nonexistent digital accessibility has led to a number of lawsuits. Applause expert-led assessments provide a human perspective to this code-driven problem, helping you reduce the risk of litigation while also reaching a broader audience.

  • Applause Accessibility Expert and test team use recognized assistive technologies, not just automated code scanners
  • Tested against regulations and established guidelines like Section 508, WCAG 2.0, and UAAG 2.0
  • Issues automatically exported to your bug tracking system
  • Bug fix verification to confirm accessibility after changes are made
  • Assessment report with detailed pass/fail information and remediation recommendations
  • Training to incorporate accessible design into your SDLC
Read Our Accessibility eBook
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BETA PROGRAM MANAGEMENT

Run easier, more impactful beta tests

Applause beta management tools remove the time consuming and inexact processes that hinder successful beta tests. Our SaaS platform provides distribution, feedback capture, and reporting all from a single white-labeled solution.

  • Manage iOS and Android beta programs from the same tool
  • Distribute invites and apps via email with no participant limits or app store approval required
  • In-app bug and feedback reporting for participants, with screen recordings and attachments
  • Create custom surveys and prompt participants at any time
  • Automated session/device logging and crash reporting
Learn About Our Work With eBay
"

Applause made it easier to recruit large volumes of people, distribute builds to those people, and ultimately collect large volumes of feedback."

Kenric Russell Manager of Mobile Beta Programs at eBay