Our Commitment to our Customers Through COVID-19
Applause has the infrastructure and processes in place to continue to support customers during the global pandemic
The COVID-19 (coronavirus) pandemic has clearly created a great deal of uncertainty and concern, and we at Applause wanted to communicate that we are still here for our customers and there will be no interruption in our services.
Many of us are rapidly adjusting to new ways of working as a result of these challenging times. Here at Applause, we have implemented our business continuity plans, and have taken actions to ensure continued services to our customers.
First and foremost, our plan ensures the health and safety of our employees and our global community of testing professionals, so we can continue to deliver and support the services our customers count on. Applause has closed its global offices, migrating to a work-from-home model, to do our part for the well-being of our employees and our communities.
Our secure remote working practices are enabling our staff to communicate and collaborate with our customers regardless of location, while preserving our existing security and operational controls.
Remote, distributed testing is core to who we are and what we do. Our Community of testers remains vibrant and engaged, and our teams at Applause remain focused on our customers’ success and the success of their digital assets.
To our customers, I want you to know that we understand the importance of the testing services we provide to you and your business. You rely on us to ensure your digital assets are meeting high standards, and we understand the responsibility that entails. Fulfilling that responsibility, day in and day out, is our primary focus, and that isn’t changing now.
The flexibility of our model and Community-based approach enables us to continue to partner with you with minimal disruption. We have the processes, practices and infrastructure in place to continue to provide the business and operational support that you need in this challenging time.
While we prefer to meet face-to-face with you, we are heeding the advice of health and safety leaders, and will move to virtual meetings and digital communications. Our global customer support will remain continuous and seamless.
We believe that our customers' success is our success — so now, more than ever, we want to assure you that we are here to help.