After all, even negative user feedback for ongoing product development can turn out to be extremely valuable if you can draw logical conclusions from them.
Part two of our omnichannel and digital UX series focuses on how best to communicate with customers.
Don't fall behind when it comes to user experience. Here are the top five things you need to know to build an omnichannel or digital experience your customers will love.
For 15% of people, tasks like reading websites and scrolling on mobile apps are difficult because digital properties aren’t built with disabled users in mind.
Advances in technology and increasing demand for omnichannel experiences are forcing retailers to rethink their customer experience strategies.
Mark Lapole shares proven tips for success in establishing a company culture that promotes digital accessibility.
eBay's Mark Lapole explains how the impact of digital accessibility extends beyond compliance and your bottom line.