For 15% of people, tasks like reading websites and scrolling on mobile apps are difficult because digital properties aren’t built with disabled users in mind.
Advances in technology and increasing demand for omnichannel experiences are forcing retailers to rethink their customer experience strategies.
Mark Lapole shares proven tips for success in establishing a company culture that promotes digital accessibility.
eBay's Mark Lapole explains how the impact of digital accessibility extends beyond compliance and your bottom line.
The old adage is true: The path of least resistance will be the path most traveled.
A seamless customer experience should be at the forefront of business strategy. Personalization can make this happen.