Richard Downs

UK Director at Applause

Richard has 30 years of experience delivering solutions to client problems, from business intelligence to collaborative supply chains, from e-commerce to user experience & customer journey mapping, and more recently in the innovative world of digital quality. He has a knack of understanding what customers need and then helps deliver the required solution to drive maximum value for the customer. At Applause, he is responsible for understanding the needs of UK clients and shaping meaningful solutions. Prior to Applause, Richard was a Senior Director at ServiceSource helping clients drive top-line revenue growth, prior to that he was leading the e-commerce and social media platform team at Infosys working with many of Europe's leading retailers and banks

See What Richard Downs Has Written:

Digital Transformation for Luxury Brands: 5 Key Statistics to Remember

The global luxury sector is undergoing a revolution. What are its key aspects and how can British brands and other luxury retailers in the UK make sure to be part of it? Here are 5 figures to help…