Julia Zacharias

Senior Vice President EMEA Customer Operations & Accessibility Practice Lead

As SVP EMEA of Customer Operations, Julia has been managing the operative project business in Europe since January 2017. With a team of 35+ permanent and 160+ freelance employees, she is responsible for the onboarding of new customers, the support of existing customers and the expansion of our tester community in Europe. In order to keep customer and tester satisfaction high while keeping costs under control, Julia works closely with Sales, Product development and our teams in North America and Israel. The focus is on the continuous improvement of our solutions and processes.

Julia is a Certified Program Consultant for SAFe (Scaled Agile) and avid public speaker. Since mid-2021, Julia has also been building and expanding the Accessibility Testing Practice in Europe. In this context, she works closely with her US colleagues, since the issue of accessibility is already much more important in this market than in Europe.

Before joining Applause, Julia worked as a project portfolio manager and

Management consultant, e.g. at Kearney. She has led company-wide process optimization projects and has extensive experience in the application of lean methods and change management.