The State of Digital Quality in 2026

Annual Report Series

Explore the latest insights on digital quality and learn strategies to overcome challenges and launch successful apps and experiences in an ever-evolving market.

The Trends

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of teams developing AI are working on chatbots/or customer support tools

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of AI tools operate with partial autonomy and require human approval

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of teams are using AI to improve digital accessibility

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of assistive technology users hit accessibility blockers at least once a month

State of Digital Quality in Accessibility 2026

See the latest trends in digital accessibility and inclusive design, and learn how leading organizations benefit from their commitment to creating inclusive digital experiences.

State of Digital Quality in AI Training & Testing

See the latest trends in assessing AI apps and features and learn the techniques and tactics that set successful teams apart.

“In the current market, organizations are facing resource bottlenecks and technical immaturity as they work to develop comprehensive testing strategies for AI. We’re at an inflection point where teams are increasingly relying on AI and automation to be able to test quickly, but lack the expertise to ensure that those systems they’re using to test have been properly trained and tuned to effectively reduce risk.”

Chris Sheehan
EVP, High Tech and AI, Applause

Get insights from last year's reports

Review what trends and insights from 2025’s State of Digital Quality provided.

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