See the most common problems in retail and how they impact customers' digital experiences and their relationships with your brand.
The State of Digital Quality 2023 in Retail
of all bugs are functional defects.
of all payment bugs were classified as functional bugs or workflow errors.
of all accessibility defects involve screen readers.
improvement in retail app crashes year over year.
View additional insights on the State of Digital Quality.
Blog: Why Retail Digital Quality Matters More Than Ever
Our 2023 State of Digital Quality in Retail identifies common flaws in digital experiences and shows how to avoid them.Read More
Webinar: Experts Discuss the State of Digital Quality in 2023
Join our panel to learn how market leaders set themselves apart by creating exceptional digital experiences.Read More
Report: Looking for an Overall View of Global Digital Quality?
Read the global State of Digital Quality report to see how retail compares to other industries.Read More
View our additional companion reports
Want to dive deeper into data and trends in your industry or across the globe? See the global report or browse the six focused industry reports available.