Specialty Report

The State of Digital Quality 2023 in Retail

See the most common problems in retail and how they impact customers' digital experiences and their relationships with your brand.

of all bugs are functional defects.

of all payment bugs were classified as functional bugs or workflow errors.

of all accessibility defects involve screen readers.

improvement in retail app crashes year over year.

View our additional companion reports

Want to dive deeper into data and trends in your industry or across the globe? See the global report or browse the six focused industry reports available.