Learn why digital quality is the differentiator that can help media and telecommunications companies stave off churn and competition.
Specialty Report
The State of Digital Quality 2023 in Media & Telco
68%
of all functional defects are workflow errors in which an action cannot be completed.
67%
of localization defects were missing or poor translations.
92%
of survey respondents expect chatbots to assist with customer service concerns.
80%
of payment defects were functional bugs or workflow errors.
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Report: Looking for an Overall View of Global Digital Quality?
Read the global State of Digital Quality report to see how media and entertainment compares to other industries.
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Want to dive deeper into data and trends in your region or industry? Along with our global report, you can access reports for Europe and six key industries.