Specialty Report

The State of Digital Quality 2023 in Media & Telco

Learn why digital quality is the differentiator that can help media and telecommunications companies stave off churn and competition.

of all functional defects are workflow errors in which an action cannot be completed.

of localization defects were missing or poor translations.

of survey respondents expect chatbots to assist with customer service concerns.

of payment defects were functional bugs or workflow errors.

View our additional companion reports

Want to dive deeper into data and trends in your region or industry? Along with our global report, you can access reports for Europe and six key industries.