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Applause Ignite

Get started with these three easy steps

Welcome to Ignite. This page will help you get ramped up so that you can learn what you need to know for a smart start with Applause.

1

Meet Your Applause Team

Watch this! Kick things off by getting to know who's who on your Applause team. Get to know your Project Manager, Test Team Lead, and Applause Test Team and learn about each of their respective roles.

2

Applause Launch Guide

Download this! We've put together a Launch Guide that we'll use as a part of the initial onboarding process. It includes:

  • Onboarding next steps
  • Getting started checklist
  • Best practices
  • .... and more

3

Visit and bookmark this! Have a question or run into a problem? Make your first stop our online knowledge base.

FAQs

When I have questions or concerns about an existing or active test cycle?

A: Use the Platform chat feature or email your PM directly.

When I have questions on platform functionality?

A: Visit help.applause.com

When I have an emergency regarding my test cycle or product that requires immediate attention?

A: Call your PM.

When I need to communicate with members of my testing team?

A: Use the Chat feature in the Platform.

When I'm interested in learning more about additional testing services or products?

A: Email your CSM or Sales Rep. If you're unsure of their address, you can email cs@applause.com or sales@applause.com

When I just can't find an answer to my question?

A: Visit our online help desk and click the 'Submit a Request' link to send us a message, and we'll get back to you ASAP.