How It Works | Applause

HOW IT WORKS

Applause connects your software, mobile apps, websites and teams to both an intuitive software-as-a-service platform and the world’s leading community of digital experts. Setup is fast, and results are even faster.

Competitors make you do it yourself. Applause partners with you. We customize our solutions so they become an extension of your teams, your processes, and your technologies.

AN EXTENSION OF YOUR TEAM

We understand your processes, technologies, and objectives

When you partner with Applause, you get a dedicated team of people who have a deep understanding of your software development lifecycle and industry. You’ll know each Applause team member by name, and they are always a phone call, email, or Slack message away.

how-it-works-col-1

PROJECT LEAD

An Applause employee who is your main point of contact, assembles custom community teams, and provides ongoing feedback, suggestions and best practices.

how-it-works-col-2

TECHNICAL LEAD

Senior members of our community with a proven track record and high ratings. They triage and review all community submissions – ensuring each one is within scope and relevant to you.

how-it-works-col-3

SUBJECT MATTER EXPERTS

SMEs have deep industry knowledge and lead scoping, creation and execution for security, feedback, and research projects.

"

Leo is our Project Lead and he is super awesome – we have a weekly call with him. The great thing about Applause is that they are very responsive. If I want to talk to Leo twice a day, I talk to Leo twice a day. If I want to talk to Leo once a week, I talk to Leo once a week."

DAVE ARGUELLES Director of Consumer QA at Realtor.com

GET STARTED

Quick and easy setup

Upload or point to your build, define your project scope and instructions, and your Project Lead takes it from there… It’s that easy.

how-it-works-set-your-requirments

SET YOUR REQUIREMENTS

Devices, locations, languages, interests … our community of 300,000+ digital experience experts gives you the skills and coverage you need.

how-it-works-your-custom-team

YOUR CUSTOM TEAM

Project Lead and platform matching algorithms identify community members that match your exact requirements. Keep the same team members from project-to-project or get fresh eyes each time.

FAST FEEDBACK

See results in minutes with full projects completed in days

We pay our community members for each bug or submission they make and you approve - with no variable cost to you. And, they make more money for submissions you approve as highly valuable.

how it works fast feedback

The end result? A highly engaged team that acts quickly and focuses on the things your organization values – without the noise.

"

Steve (Technical Lead) is using the same tools we are using. He exports bugs directly into our JIRA system, and he is even included into our Slack. If we have questions, we just message him on Slack and he responds immediately. The total integration with Applause is great."

TAMAS CHRENOCZY-NAGY Senior Software Engineer at Skyscanner

Get Results

Everything you need to make the right decisions

Instant Detail

INSTANT DETAIL

All submissions are available in real-time through the Applause platform and include detailed information, videos, screenshots, and device logs.

Open Communication

OPEN COMMUNICATION

Have a question or need clarification on a submission? Chat directly with the community member and they’ll respond promptly.

Connected To Your Systems

CONNECTED TO YOUR SYSTEMS

Integrated with your bug tracking system so your team can continue working within their normal workflows.

CONTINUOUS IMPROVEMENT

Driving better, more relevant, and impactful results

We’re highly visible and adjust on the fly to ensure you get results that matter to you every time. After each project and on a monthly cadence, your Project Lead will review utilization, coverage, and results with your stakeholders.

our-platform-image-1