Senior Vice President of Customer Operations
As Senior Vice President of Customer Operations, Leanne implements strategies that drive customer success, retention and operational excellence for North America. She also oversees our strategic practices and global community of testers. Since joining Applause, Leanne has built out account management processes, infrastructure and the operational reporting necessary to scale the company.
With a passion for change management and scaling processes for growth, Leanne brings over 25 years of experience to Applause from leadership positions at NTT Data and PricewaterhouseCoopers (PWC). During her tenure with NTT Data, Leanne was involved in executing complex, global initiatives spanning business transformation, acquisition and integration efforts, global financial system and business intelligence implementations, as well as operational optimization edicts. She served as Senior Vice President of Global Resource Management, Delivery Operations and Reporting where she improved business processes and systems that drove more effective resource utilization, business controls and cost management metrics across five key delivery centers. Earlier in her career, Leanne was focused on sales and business development, client service delivery and business process and controls consulting at PwC.
Leanne received her bachelor's degree from Tufts University.