Terms of Use | Applause

Terms of Use for Customers

Terms for Testing Services

Applause, Inc. Terms of Use Please carefully review the terms and conditions set forth below (as they may be amended from time to time, the “Terms of Use”) before using the Applause.com web site (the “Site”). The terms “You”, “Your”, “User”, or “Users” refer to anyone accessing our services or the Site for any reason including, without limitation, a company or individual representing a business that registers to have its software tested through the services offered on the Site (each, a “Company”), or anyone else who accesses the Site. The terms “Applause”, “We”, “Us”, or “Our” refer to Applause, Inc. Your use of the Site is conditioned upon your acceptance of and compliance with the terms, conditions, restrictions and notices contained herein. Applause may amend or modify these Terms of Use without notice at any time by updating this posting. Your continued use of the Site after any amendments or modifications to the Terms of Use constitutes your agreement to be bound by all such amendments or modifications.

I. Generally Applicable Terms and Conditions Applause offers a wide range of content, services, benefits, and other resources on the Site (collectively, the “Site Content”). You are hereby granted a non-exclusive, revocable, non-transferable, and non-assignable license to use and view the Site Content, subject to your continued compliance with these Terms of Use. Except as expressly permitted, modification, reproduction, redistribution, republication, uploading, posting, transmitting, distributing or otherwise exploiting in any way the Site Content, or any portion of the Site Content, is strictly prohibited without the prior written permission of Applause. Some of the Site Content may relate to information regarding legal, financial, or technical matters. Any such content is solely for informational and general non-advisory purposes. Users should use their own efforts to confirm such information with a professional(s) in the pertinent field(s).

Links to third-party websites The Site may contain links to third-party websites. We do not monitor or control the linked sites, and we are not responsible for the contents of any linked site. We provide these links as a convenience only, and a link does not imply endorsement of, sponsorship of, or affiliation with the linked site by Applause. You should make whatever investigation you feel necessary or appropriate before proceeding with any transaction with any of these third parties.

Limitations of Liability; Disclaimers of Warranties By using the Site, each Company hereby agrees to fully indemnify Applause from and against any third-party claims relating to alleged infringement by such Company of a third party’s intellectual property rights. Applause and its affiliates make no representations or warranties of any kind regarding the Site and the Site Content. The Site and Site Content are provided in “AS IS” condition, and Applause and its affiliates expressly disclaim any and all warranties, whether express or implied, including: all warranties of merchantability, fitness for a particular purpose, title, non-infringement, and any and all warranties arising from course of dealing and usage of trade; that the site and the site content will meet your requirements, will always be available, accessible, uninterrupted, timely, secure or operate without error, as to the results that may be obtained from the operation, use or other exploitation of the site or the site content, and as to the accuracy or reliability of any information obtained from the site or the site content. No advice or information, whether oral or written, obtained by you from Applause, an affiliate of Applause or through the site or site content will create any warranty not expressly stated herein. You use the site and the site content at your own risk, and neither Applause nor any affiliate of Applause will be liable for any damages of any kind arising from or relating to any of their operation, use or other exploitation. Under no circumstances will you be entitled to recover from Applause or an affiliate of Applause any direct, incidental, consequential, indirect, punitive or special damages (including damages for loss of business, loss of profits or loss of use), whether based on contract, tort (including negligence), or otherwise arising from or relating to the site or site content, even if Applause or an affiliate of Applause has been informed or should have known of the possibility of such damages. Some jurisdictions do not allow the limitation or exclusion of warranties or of liability, so some of the above limitations or exclusions may not apply to you.

Interactive Features A number of locations on the Site offer opportunities for sharing information and ideas with other Users (the “Interactive Features”). Applause does not edit or control the information or materials posted to or distributed through the Interactive Features by parties other than Applause itself (the “Interactive Content”), and will not be in any way responsible or liable for Interactive Content, or any loss or damage that any person may suffer as a result of using Interactive Features. All Users use the Interactive Features at their own risk. Users should exercise caution in interacting with unknown persons that they meet using the Interactive Features in the same way that they would exercise caution in the physical world. No user of any Interactive Feature shall: (a) Use an Interactive Feature for any purpose in violation of local, state, Federal, foreign, or international laws; (b) Impersonate any person or entity, or forge or manipulate headers to disguise the origin of any Interactive Content; (c)Except as otherwise permitted by these Terms of Use, harvest or otherwise collect information about others, including email addresses, without their consent; (d) Post any material more than once or “spam”; or (e) Engage in any other conduct that restricts or inhibits any other person from using or enjoying any Interactive Feature, Interactive Content, or the Site, or which, in Applause’s sole judgment , exposes Applause or any affiliate of Applause to any liability or detriment of any type.

Site Restrictions

No User shall submit, upload to, distribute through or otherwise post to the Site (including any Interactive Feature) any material that: (a) Is libelous, defamatory, threatening, abusive, scandalous, obscene, pornographic or unlawful or that encourages a criminal offense; (b) Contains any advertising, promotional, solicitation or other commercial material, including the uniform resource locator (“URL”) of a User’s own website, unless the website in question relates directly to a project on the Site; notwithstanding the foregoing, Users may post the URL of a website containing a portfolio of sample works or the User’s résumé; (c) Contains material from other copyrighted works without the written consent of the owner of such copyrighted material, other than reasonable excerpts permitted under the copyright doctrine of fair use; (d) Infringes any copyright, trademark or patent, incorporates any material that constitutes a trade secret of a third party, or violates any property rights, rights of privacy or publicity or any other rights of any third party; (e) Contains any statement, formula, direction, recipe, prescription or other matter that involves a reasonably foreseeable risk of injury or damage to the material’s readers or others; or (f) Contains any software viruses or any other code, file or program that is designed to interrupt, destroy or limit the functionality of any computer software, hardware or telecommunications equipment or to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information. Applause reserves the right (but is not obligated) to do any or all of the following: (a) Record Interactive Content; (b) Investigate any allegation that Interactive Content or Registration Information does not conform to these Terms of Use; (c) Remove Interactive Content that is abusive, illegal or disruptive, or that otherwise fails to conform with these Terms of Use; (d) Monitor, edit or disclose any Interactive Content; or (e) Edit or delete any Interactive Content, regardless of whether such content violates any of these Terms of Use. Applause and Applause’s Affiliates have no liability or responsibility to users of the Site or any other person or entity for performance or nonperformance of the aforementioned activities. Users may not: (a) use any automated collection mechanism or any manual process to monitor or copy the web pages comprising the Site or the Site Content without the prior written permission of Applause; (b) contract employers or freelancers through the Site or using Site Content for the purpose of encouraging them not to use the Site or any other services offered by Applause; or (c) engage in personal attacks, negative or other unfair criticism or other forms of discourteous and unprofessional online conduct or practices.


Applause shall have absolute discretion as to whether or not it permits a particular User to use or access the Site or any Site Content. The Site is available only to individuals and entities which can form legally binding contracts under applicable law. The Site and the Site Content are not available to persons that are minors under the laws of their jurisdiction of residence or persons who do not have the legal authority to enter into binding contracts. By registering to use the Site as a Company, you represent to Applause that you have the authority to agree to these Terms of Use on behalf of your Company. Applause reserves the right to terminate any User’s access to the Site without notice, at any time, for any or no reason. A Company found in violation of these Terms of Use, as determined by Applause in its sole discretion, shall forfeit any right to receive payment for or a refund of any amounts due from services rendered or paid for testing services. Applause reserves the right to pursue claims against Users for all damages (including but not limited to consequential damages, lost profits, indirect or punitive damages) arising from or relating to such User’s use of the Site or the Site Content to the fullest extent of the law.

II. Provisions Applicable to Customers Any Company making use of the Site hereby acknowledges and agrees that, with respect to testing services, Applause engages Testers to evaluate and provide software testing services. No guarantee is given that any or all test artifacts, including, but not limited to, bugs, test cases, test data, test scripts, and other test artifacts implemented by Applause from time to time, (collectively, “Test Artifacts”) in connection with a Company’s software will be found, diagnosed, or resolved as a result of engaging Testers through the Site.

Applause may, without liability hereunder and for the purpose of testing only, provide your company’s confidential information to Testers which have entered into non-disclosure agreements with Applause. You may require, through Applause’s platform, such Testers participating in the testing of your company’s technology agrees to a non-disclosure agreement directly with Applause prior to such testing. For this purpose, confidential information shall mean any and all information which is either clearly marked as being confidential or which would be deemed confidential to a reasonable person receiving such information. Confidential information shall not include any information which (i) was in the public domain prior to disclosure, (ii) becomes part of the public domain through no wrongful act of Applause, (iii) was already known to Applause prior to such disclosure, or (iv) is independently developed by Applause without reference to such confidential information.

Applause shall retain all right, title and interest in and to its pre-existing materials, software, technologies, methodologies, and know-how, including but not limited to its proprietary software- (“SAAS”) platform which is currently accessible at the URL’s “Applause.com” and my.Applause.com” (collectively, “Applause IP).

Applause shall indemnify, hold harmless and defend your company, your officers, directors and employees from any and all claims, losses, demands, litigation, expenses and liabilities of every nature arising from any third-party claims that the Applause services and/or Applause IP infringe the intellectual property rights of such third-party.

Unless you notify Applause in writing, Applause may display your company name, logo and public description on the Site or in other Applause marketing materials.

Companies are liable for the payment of all applicable state and local sales, use, or other similar taxes or duties that are levied upon and related to the performance of obligations or exercise of rights under these Terms of Use. Applause shall collect and remit such taxes from Customer, unless Customer provides Applause with a valid tax exemption certificate.

Companies may purchase:

(i) Subscriptions

a. The subscription period begins upon signature of the Order Form or Statement of Work, as applicable, and payment is due upon receipt of invoice. (ii) On-demand testing services for various lengths of time (iii) Fixed Fee & On-Site Tester Services

a. Companies may purchase testing services at a fixed fee for non-recurring testing needs and non-functional testing services. These services need to be completed within the time period stated in the Applause order form or statement of work. If the company does not use the testing services within this time period, the testing services will be deemed to have been earned by Applause and the company shall have no right to a cash refund or credit. Companies may also purchase on-site tester services for a fixed hourly rate.

III. Provisions Applicable to All Testing Services

A Company must either accept or decline new Test Artifacts reported by Testers by the earlier of (i) the tenth (10th) day following the receipt of an applicable Test Artifacts report from Testers, or (ii) the date that the testing project cycle is closed (hereafter, the “Acceptance Period”). You agree to pay Applause for all Test Artifacts which are either approved during the Acceptance Period or which are not timely declined during the Acceptance Period (i.e. which shall be deemed to constitute acceptance by you). You are responsible for the timely analysis, testing, approving and fixing of bugs and other Test Artifacts reported by Testers.

You agree not to use your Applause.com account to post false or misleading project descriptions. You may not post project descriptions that are inappropriate for Applause’s audience, viewers, or visitors, as more fully described below. Applause shall have sole discretion, in determining the appropriateness of any content posted to or available through its web site. You shall not falsify your identity or the identity of any third-party. You agree to comply with all of Applause’s specified policies.

You represent and warrant that your content will not include incomplete, false or inaccurate information about your Company, any User or any other individual. You hereby agree to indemnify Applause and its affiliates from and against any costs, expenses liabilities and fees (including legal fees) relating to any claims which result from or relate to your breach of these Terms of Use. By submitting content to the Site (including, but not limited to creating your account; posting a profile, posting a portfolio, posting a testing project/cycle; or sending messages through or to the Site), you hereby grant to Applause a worldwide, perpetual, irrevocable, royalty-free license to use, copy, modify, display, and perform such content. Providing links to content hosted on servers other than that of the Site (such as a portfolio of sample works hosted on your own web site) will not be considered “submitting” such content for purposes of these Terms of Use.

You agree and acknowledge that Applause may aggregate and share anonymous information with third parties, including data related to general testing time, standards, average number of bugs found and other Test Artifacts reported, the number of bugs fixed, and additional aggregated statistical reports regarding Companies’ applications that are being or have been tested. Applause will not specify any Company’s name or provide personal information relating to the Company (including e-mail addresses, accounts or financial information), but may mention the business areas or industries in which Companies operate and the type of applications or software being tested.

You agree not to solicit (other than by general advertisement), or hire, any employee or subcontractor of Applause (including, without limitation, any Tester which performs testing services for Applause) either on behalf of Your Company, or on behalf of any other company during the term of this Agreement and for a period of one year thereafter.


1. Provisions Applicable to manual security and vulnerability test cycle performed by Applause community & security experts

In no event shall Applause be liable for any damages arising out of the penetration tests or simulated attacks performed by Applause security experts and community as part as a security and vulnerability test cycle

V. Other General Provisions Applicable to All Users

Limitations on Communication between Users

Except for communications between Companies and Testers regarding projects for which the Testers are providing testing services to the Company, You are prohibited from making direct contact or engaging in any transaction, including commercial transactions, with other Users, whether through the Site or otherwise. You agree not to post Your e-mail address, phone number, or any other method of contact outside of the Site or give any of the foregoing information to another User. Testers and Companies working together on a project shall be provided with the necessary contact information.

Export Controls

Your use of Applause’s services, your access to the Site Content, and your utilization of Applause’s proprietary “Software as a Service” platform (“SaaS”), are subject to export controls administered by the United States (including, but not limited to, the controls administered by the U.S. Department of Commerce’s Bureau of Industry and Security and the U.S. Department of Treasury’s Office of Foreign Assets Control). You are responsible for compliance with all applicable export control laws and regulations. Diversion contrary to U.S. or other applicable law of any Site Content, the Applause SaaS, or any Company’s software submitted for testing is prohibited. Applause services and its SaaS platform are currently prohibited for use in or export or re-export to Cuba, Iran, North Korea, Sudan, Syria, or to any country then subject to U.S. trade sanctions. By downloading or using any product from this site, or purchasing or providing any service, you are acknowledging that you have read and understood this notice and agree to comply with all applicable export control laws. This information is not intended to be a comprehensive summary of the export laws that govern the products and services.

Rights in Site Content

Unless otherwise indicated, the Site Content, including all images, illustrations, icons, designs and written and other materials that appear on the Site are copyrights, trademarks, trade dress or other intellectual property owned, controlled, or licensed by Applause or its affiliates or are the property of their respective owners and are protected by U.S. and international copyright laws and conventions. Accessing the Applause.com web site does not authorize Users to use any name, logo, trademark or service mark in any manner.

Permission is granted to display, download and print in hard copy format other resources of the Site solely for the purpose of using the Site as an internal or personal business resource. None of the resources may be copied, reproduced, distributed, republished, downloaded, displayed, posted electronically or mechanically, transmitted, recorded, in any manner mirrored, photocopied or reproduced without the prior written permission of Applause or the applicable owner.

Governing Law

These Terms of Use shall be governed by, and interpreted in accordance with, the laws of the Commonwealth of Massachusetts. The appropriate courts located in the Commonwealth of Massachusetts shall have exclusive jurisdiction and venue to resolve any disputes that may arise in which Applause is a party. Any disputes between Testers and Companies remain solely between such Companies and Testers. You acknowledge and agree that Applause will not be a party to any such dispute or be obligated to take any action or refrain from taking any action toward resolving any such dispute. If you have a dispute with any other Users of the Site, you hereby release Applause from any and all claims, demands, liabilities and damages (actual and consequential) of every kind and nature, known and unknown, relating thereto.

Use of Cookies

A cookie is a piece of data stored on the user’s computer tied to information about the user. Cookies are used to manage sessions on our site. We do not and will not use cookies to collect private information from any user which they did not intentionally submit to us.

Social Network Integration

Applause offers the ability to connect your personal profile at popular social networks with your Applause user profile. Social Networks integrations is designed to make it easy for you to find and connect with others. If you are uncomfortable with sharing your profile information, you should delete it (or not add one). All communications between Users through any such social network shall be subject to the limitations set forth in this Agreement under the heading “Limitations on Communications between Users.” From time to time we may make changes to our privacy policy. If we make changes, we will post them on our site to make users aware of what the changes are so users will be aware of what information we collect, how we use it, and when we may disclose it. A User is bound by any changes to the policy when she or he uses the site after those changes have been posted.

Transfer of Information

We reserve the right to transfer your personal information in the event of a transfer of ownership of Applause or the acquisition of substantially all the assets of Applause related to the business which collected such information, such as acquisition by or merger with another company. In such an event, Applause will notify users who have provided email addresses when information about those users is transferred and becomes subject to a different privacy policy.

Digital Millennium Copyright Act

Applause complies with the provisions of the Digital Millennium Copyright Act applicable to internet service providers (17 U.S.C. §512, as amended). If you have any complaints or objections to material posted on the Website you may contact our Designated Agent at the following address:

Roy Solomon, Applause, Inc. 100 Pennsylvania Ave., Suite 500, Framingham, MA 01701 United States of America Telephone: 508.480.9999 Email: info@applause.com

Any notice alleging that materials on this website infringe intellectual property rights must include the following information:

(a) An electronic or physical signature of the person authorized to act on behalf of the owner of the copyright or other right being infringed;

(b) A description of the copyrighted work or other intellectual property that you claim has been infringed;

(c) A description of the material that you claim is infringing and where it is located on the Website;

(d) Your address, telephone number, and email address;

(e) A statement by you that you have a good faith belief that the use of the materials on the Site of which you are complaining is not authorized by the copyright owner, its agent, or the law; and

(f) A statement by you that the above information in your notice is accurate and that, under penalty of perjury, you are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.

Terms for Products

These Product Terms and Conditions (“Product Terms“) govern Applause’s provision of, and Customer’s use of certain Applause Products purchased by Customer pursuant to an Order Form that references these Terms. Collectively, the Order Form and these Product Terms will be referred to as the “Agreement”.

1. Definitions

“Access Term” means the period during which Customer and the Authorized Users are licensed to use a Product as set forth in an Order Form.

“Applause Platform” means the hardware, software and other technology underlying or otherwise used by Applause in connection with the Products.

“Authorized Users” mean Customer’s employees and, contractors who are authorized by Customer to use the Service.

“Collected Data” means data and information collected by Applause from or through Customer Applications in the provision of the Products.

“Confidential Information” will mean all written or oral information, disclosed by either Party to the other, related to the operations of either Party or a third party that has been identified as confidential or that by the nature of the circumstances surrounding disclosure ought reasonably to be treated as confidential. Without limiting the foregoing, for purposes of this Agreement, the Products, the Documentation will be deemed Confidential Information of Applause.

“Customer Application” means any of Customer’s developed software applications identified in an Order Form.

“Customer Content” means data, information, text, graphics, or other content provided, imported or uploaded through the Products in connection with a Customer Application, as well as the Collected Data.

“Documentation” means Applause’s standard user manuals and other technical materials relating to the Products.

“Fees” means the fees to be paid by Customer to Applause for a Product, as described in an Order Form.

“Mobile System Operator” means any third party that manages the distribution of applications for a specific mobile operating system.

“Order Form” means a document signed by an authorized representative of each party identifying the specific Products to be made available, the fees to be paid and other relevant customized terms and conditions. Order Forms may include purchase orders with the understanding that no pre-printed terms contained in the purchase order will have any force or effect and that in the event of any conflict between the purchase order and this Agreement, the provision in this Agreement will prevail.

“Products”, collectively or individually, mean the products and related services identified in any Order Form, including Applause’s Mobile Beta Management product, Mobile Sentiment Analysis product and Applause’s standalone SDK product, together with any related Documentation. Products specifically exclude Applause’s testing in the wild services, which is governed by different set of terms.

“Restrictions” mean the usage limitations placed on Customer’s use of any Product as set forth in any Order Form. For example, Restrictions may include use of the Products in connection with only specific Customer Applications or a maximum number of Customer Applications that can be downloaded in connection with a particular Product.

“Sales and Use Tax” means any sales or use tax, and any other tax measured by sales, imposed by a taxing authority.

“Territory” means the territory set forth in the applicable Order Form.

2. Products

Access Grant. Subject to the terms and conditions of the Agreement and any Restrictions set forth in an Order Form, Applause grants Customer a non-exclusive, non-transferable, non-sublicenseable right solely in the Territory to have its Authorized Users access the features and functions of the Products ordered under an Order Form solely for Customer’s internal business purposes. Customer will safeguard, and ensure that all Authorized Users safeguard the user names and passwords associated with the applicable Authorized User. Customer will be responsible for all acts and omissions of Authorized Users. Customer will notify Applause immediately if it learns of any unauthorized use or any other known or suspected breach of security related to the Products.

Professional Services and Training. Customer may request that Applause provide certain professional services related to Customer’s use of the Products, including, by way of example, customization of the applicable Product or training of Customer personnel. Applause will have no obligation to provide or perform such services for or on behalf of Customer. Any such services will be provided pursuant to a separate agreement between Customer and Applause.

3. Customer Applications.

As between the Parties, Customer is solely responsible for all aspects of the Customer Application, including all costs associated with its development. Without limiting the foregoing: (a) Customer may need to submit Customer Applications to a Mobile System Operator for approval prior to distribution and Applause does not guarantee acceptance of the Customer Application; (b) Customer will bear sole responsibility for end user support of the Customer Application; (c) Customer will require any end user or licensee of the Customer Application to agree to terms with Customer at least as protective of Applause and the Products as this Agreement; (d) Customer will ensure that any end user of the Customer Application provides all necessary consents for Applause to collect the Collected Data in accordance with this Agreement, and (e) Customer will follow all applicable rules and regulations promulgated by each applicable Mobile System Operator. Applause reserves the right to reject or suspend use of Products in connection with any Customer Application.

4. Customer Content

Rights. Customer will ensure the legality and appropriateness of the Customer Applications and the Customer Content and that the Customer Content and Customer Applications do not infringe on the rights of any third party, including any intellectual property right, any right of right of privacy or publicity or contain any defamation. Customer will obtain all third party licenses, consents and permissions needed for Customer to use the Customer Content to provide the Products. Applause reserves the right, but does not undertake the obligation to remove all Customer Content that breaches Customer’s obligations under this Section.

License. Customer Content will be and remain Customer’s property. Customer hereby grants to Applause a limited, royalty-free, license: (a) during the Term to use, copy, display, disclose, modify and distribute the Customer Content solely for the purpose of providing the Products and (b) on a perpetual basis, to use, copy, display, disclose, modify and distribute the Customer Content to create and compile aggregated data and/or statistics; provided, however, in any such aggregated data or statistics, Applause will ensure that the Customer Content is used in aggregated form only and in a manner that is not directly attributable to or identified with Customer.

Sensitive Data. Customer agrees and acknowledges that the amount and type of Collected Data is determined by Customer through the applicable Product and Applause cannot control the data it collects from or through the Customer Application. Customer will not submit or enable the collection of: (i) any personally identifiable information, except as necessary for the establishment of an account for an Authorized User; (ii) any protected health information regulated by HIPAA or any similar federal or state laws, rules or regulations or other medical or health information identifiable with a particular individual; or (iii) any other information subject to regulation or protection under specific laws such as the Gramm-Leach-Bliley Act (or related rules or regulations) ((i) through (iii), collectively, “Sensitive Data”). Customer agrees that Applause is not acting as a Business Associate or subcontractor (as such terms are defined and used in HIPAA) and that the Service is not HIPAA compliant. “HIPAA” means the Health Insurance Portability and Accountability Act, as amended and supplemented. Notwithstanding any other provision to the contrary, Applause has no liability under this Agreement for Sensitive Data.

5. Ownership

Ownership. Except as expressly set forth in this Agreement, Applause and its licensors retain all right, title, and interest in and to the Products, and all related intellectual property rights. Applause reserves all rights not expressly granted to Customer under this Agreement. Customer and its licensors retain all right, title, and interest in and to the Customer Application (other than any portion of the Products contained within the Customer Application (e.g., the SDK)), and all related intellectual property rights.

Restrictions. Except as otherwise expressly permitted in this Agreement, Customer will not: (i) rent, lease, reproduce, modify, adapt, create derivative works of, distribute, sell, sublicense, transfer, or provide access to the Products to a third party; (ii) use the Products for the benefit of any third party; (iii) incorporate any Products into a product or service you provide to a third party other than a Customer Application; (iv) interfere with or disrupt the integrity or performance of the Products; (v) reverse engineer, disassemble, decompile, translate, or otherwise seek to obtain or derive the source code, underlying ideas, algorithms, file formats or non-public APIs to any Products, except as permitted by law, (vi) remove or obscure any proprietary or other notices contained in any Product; (vii) use the Products or any Applause Confidential Information in order to (A) build a competitive product or service, (B) build a product using similar ideas, features, functions or graphics of the Products, or (C) copy any ideas, features, functions or graphics of the Products; (viii) perform or publish any performance or benchmark tests or analyses relating to the Service or the use thereof; (ix) upload, post, host, or transmit unsolicited email, SMSs, or “spam” messages; (x) transmit any worms or viruses or any code of a destructive nature; (xi) use the Products to falsely imply that Customer is another person or entity, including Applause, or to verbally abuse, harass or threaten any o person or entity.

Feedback. Applause in its sole discretion, may utilize, all comments and suggestions, whether written or oral, furnished by Customer to Applause in connection with its access to and use of the Products (collectively, the “Feedback”). Customer hereby grants Applause a worldwide, non-exclusive, irrevocable, perpetual, royalty-free right and license to incorporate the Feedback into Applause products and services.

Modifications. Applause reserves the right to modify the Products at any time without liability as long as such modifications are made across Applause’s customer base. In the event that Applause adds additional functionality to any Product that it generally does not make available to similar users of the Product (e.g., with similar restrictions and subscription levels), Applause may condition the implementation of such modifications on Customer’s payment of additional fees, and Customer will not be entitled to such new functionality unless Customer pays such fees, provided Customer may continue to use the version of the Product that Applause makes generally available (without such features) without paying additional fees.

6. Confidential Information

During this Agreement, each party will have access to certain Confidential Information of the other. Each party agrees: (a) not to disclose the Confidential Information of the other to anyone except its employees, contractors and advisors (“Representatives”) on a strict need to know basis and subject to a written duty of confidence, (b) to use the Confidential Information strictly for the performance or receipt of this Agreement and (c) to use commercially reasonable efforts to protect the confidentiality of the other party’s Confidential Information. This Section will not apply to Confidential Information that (i) is or becomes publicly available through no fault of the recipient, (ii) is already in the recipient’s possession at the time of its disclosure without any duty of confidence, or (iii) is independently developed by the recipient without use of the disclosing party’s Confidential Information. Each party may disclose Confidential Information to the extent required: (1) by securities laws, (2) to comply with a court or governmental order, or to comply with applicable law or (3) to establish or preserve a party’s rights under this Agreement. Each party will be responsible for the acts and omissions of its Representatives related to any breach of this Section.

7. Fees and Payment.

Customer will pay the Fee to Applause in the amount and on the schedule set forth in the applicable Order Form. All payment obligations are non-cancelable and all amounts paid are nonrefundable. Unless otherwise specified in any Order Form, all invoices issued by Applause will be paid in advance and will be due and payable thirty (30) days after receipt of the applicable invoice. All Fees will be paid in U.S. dollars and exclude all applicable sales, use, and other taxes. If any Product, or payments for any Product, under this Agreement are subject to Sales and Use Taxes in any jurisdiction and Customer has not paid to Applause the Sales Tax specified in any invoice, Customer will be responsible for the payment of such Sales and Use Taxes and any related penalties or interest to the relevant tax authority. Customer will indemnify Applause for any liability or expense Applause may incur in connection with such Sales and Use Taxes. Upon Applause’s request, Customer will provide Applause with receipts issued by the appropriate taxing authority, or other such evidence that Customer has paid all applicable taxes.

8. Term and Termination.

Term. This Agreement will continue to apply as long as the Access Term under an Order Form remains in effect, unless earlier terminated by either Customer or Applause as set forth herein or therein (the “Term”). The Access Term set forth in any Order Form will automatically renew for successive periods equal in length to the initial Access Term, unless either Party provides notice to the other of its intent not to renew the Access Term no less than ninety (90) days prior to the end of the then applicable Access Term.

Termination for Breach. Either Party may terminate this Agreement immediately upon written notice in the event that the other Party materially breaches the Agreement and thereafter: (i) in the case of material breach resulting from non-payment of amounts due hereunder, has failed to pay such amounts within ten (10) days after receiving written notice or (ii) has failed to cure any other material breach (or to commence diligent efforts to cure such breach that are reasonably acceptable to the terminating Party) within thirty (30) days after receiving written notice thereof.

Termination by Applause. Applause may at any time terminate its agreement with Customer if: (i) Applause is required to do so by law (for example, where the provision of the Service to Customer is, or becomes, unlawful); (ii) the provision of the Product to Customer by Applause is, in Applause’s opinion, no longer commercially viable; or (iii) Applause has elected to discontinue the Product (or any part thereof).

Suspension of Products. At any time during the Term, Applause may, immediately upon notice to Customer, suspend access to any Product, at its discretion, including for the following reasons: (i) a threat to the technical security or technical integrity of any Product and (ii) any amount due under this Agreement is not received by Applause within ten (10) days of a notice that such amount is past due.

Effect of Termination. Termination of Customer’s account includes: (i) removal of access to all offerings within the Service; (ii) deletion of Customer’s password and all related information; and (iii) barring of further use of the Service. Upon expiration or termination, Customer will promptly discontinue use of the Service. However, Sections will 5, 6, 7, 8, 9(b), 9(c), 10, 11 and 12 survive any termination of the Agreement.

9. Warranty and Disclaimers.

Limited Warranty. Applause warrants that the Products will conform to Applause’s then current Documentation in all material respects for the Service under normal use and circumstances. If Customer notifies Applause of a breach of warranty, Applause will reperform the nonconforming service. The foregoing constitutes Customer’s sole and exclusive remedy for any breach of warranty.



10. Limitation of Liability.



11. Indemnification.

Indemnification by Applause. Applause will defend at its own expense any action against Customer brought by a third party to the extent that the action is based upon a claim that the Products infringe the intellectual property rights of such third party, and Applause will pay those costs and damages finally awarded against Customer in any such action that are specifically attributable to such claim or those costs and damages agreed to in a monetary settlement of such action. If a Product becomes, or in Applause’s opinion is likely to become, the subject of an infringement claim, Applause may, at its option and expense, (i) procure for Customer the right to continue use of the Product, (ii) modify the Product so that it becomes non-infringing, or (iii) refund to Customer any fees prepaid by Customer under the Order Form for such Product, prorated for the amount of time remaining in the applicable term, and terminate the applicable Order Form by written notice to Customer. Notwithstanding the foregoing, Applause will have no obligation under this Section 11(a) or otherwise with respect to any infringement claim based upon (1) any use of the Product not in accordance with the terms of this Agreement; (2) any use of the Product in combination with other products, equipment, software, services, content, or data not provided by Applause; or (3) any modification of the Product by any person other than Applause or its authorized agents (collectively, the “Excluded Claims”). This Section 11(a) states Applause’ entire liability and Customer’s sole and exclusive remedy for infringement claims and actions.

Indemnification by Customer. Customer will defend at its own expense any action against Applause brought by a third party to the extent that the action is based upon any Customer Application or Excluded Claim. Customer will pay those costs and damages finally awarded against Applause in any such action that are specifically attributable to such claim or those costs and damages agreed to in a monetary settlement of such action.

Procedure.The indemnifying Party’s obligations as set forth above are expressly conditioned upon each of the following: (i) the indemnified Party will promptly notify the indemnifying Party in writing of any threatened or actual claim or suit; (ii) the indemnifying Party will have sole control of the defense or settlement of any claim or suit; and (iii) the indemnified Party will reasonably cooperate with the indemnifying Party, at the indemnifying Party’s expense, to facilitate the settlement or defense of any claim or suit.

12. General.

Governing Law; Venue. This Agreement, and any claim, dispute or controversy of whatever nature arising out of or relating to this Agreement, will be governed by the laws of the Commonwealth of Massachusetts, without giving effect to any conflicts of laws principles that require the application of the laws of a different jurisdiction. Any action or proceeding arising from this Agreement must be brought in the state or federal courts located in Middlesex County, Massachusetts. Each Party irrevocably submits to the exclusive jurisdiction and venue of any such court in any such action or proceeding.

Assignment. Neither Party may assign, delegate, or otherwise transfer (by operation of law or otherwise) this Agreement or any of its rights or obligations to a third party without the other Party’s written consent, except that either Party may assign or transfer this Agreement without such consent as a consequence of a merger, acquisition, consolidation, reorganization, or sale of substantially all of its assets or of the business to which this Agreement pertains. Any assignment or transfer in violation of the foregoing will be null and void. Subject to all of the terms and conditions hereof, this Agreement inures to the benefit of and is binding upon the Parties hereto and their successors and assigns.

Publicity. Applause may refer to Customer as an Applause customer on Applause’s website and in sales presentations, and may use Customer’s name and logo for such purposes. Neither party will issue a press release announcing its relationship with the other party without the other party’s prior approval, not to be unreasonably withheld or delayed.

Remedies. Except as otherwise expressly specified in this Agreement, the rights and remedies provided to each Party in this Agreement are cumulative and in addition to any other rights and remedies available to such Party at law or in equity. Customer acknowledges and agrees that any actual or threatened breach by it of any confidentiality obligations or license restrictions will constitute irreparable harm for which monetary damages would be an inadequate remedy, and that in such event Applause will be entitled to obtain immediate injunctive relief to protect its rights under this Agreement.

Export. Customer agrees not to export, reexport, or transfer, directly or indirectly, any U.S. technical data acquired from Company, or any products utilizing such data, in violation of the United States export laws or regulations.

Waivers. All waivers must be in writing. Any waiver or failure to enforce any provision of this Agreement on one occasion will not be deemed a waiver of any other provision or of such provision on any other occasion. If any provision of this Agreement is unenforceable, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Interpretation.The headings of Sections of this Agreement are for convenience and are not to be used in interpreting this Agreement. As used in this Agreement, the word “including” means “including but not limited to.”

Notices. All notices required or permitted hereunder will be in writing, delivered personally, by email, or by nationally recognized overnight courier (e.g., FedEx) at the Parties’ respective addresses set forth in the signature lines to this Agreement. All notices will be deemed effective upon personal delivery, or when received if sent by email or overnight courier. Either Party may change its address by giving notice of the new address to the other Party.

Force Majeure. Any delay in the performance of any duties or obligations of either Party will not be considered a breach of this Agreement if such delay is caused by a labor dispute, shortage of materials, fire, earthquake, flood, or any other event beyond the control of such Party, provided that such Party uses reasonable efforts, under the circumstances, to notify the other Party of the circumstances causing the delay and to resume performance as soon as possible.

Integration. This Agreement and any exhibits, attachments, and schedules attached hereto constitute the final, complete, and exclusive agreement between the parties regarding the subject hereof and supersede all prior or contemporaneous agreements, understandings, and communication, whether written or oral. In the event of any conflict or inconsistency between the terms of this Agreement and the terms of any exhibit, attachments, or schedules hereto, the terms of this Agreement will govern unless the exhibit, attachment, or schedule expressly refers to the provision of this Agreement over which it will prevail.