Companies that don't pay attention of the customer experience will be the victims of the revolution.
The philosophical distinction between business model and strategy could be the difference between survival and spiral for retailers.
Well, we kind of have 10-times more computation...
Crowdsourcing can be a scalable and cost efficient way to make product decisions and improve quality.
The inevitable march towards digital customer experience can have pitfalls for the unwary traveller.
Banks need to come to the 21st century by replacing everything from the core on out.
Banks need to optimize towards the omnichannel to provide better digital experience to customers always on the go.
Retail banks must accelerate adoption of digital channels or risk consumers leaving them behind for financial technology upstarts.
Localization testing is crucial for any brand that wants to create a global customer experience.