Applause Launches Digital and OmniChannel User Feedback Solution
One-of-a-kind Customer Journeys solution allows clients to map, track, and test digital experiences anywhere in the world
Boston, Massachusetts — September 14, 2017 — Applause, the global leader in digital experience quality, today announced a new user feedback solution to help companies increase conversions and brand loyalty. The Applause Customer Journeys solution delivers authentic user feedback for any type of digital or physical touch point – including apps, marketing materials, websites, in-store, IoT devices and more. It is the only solution that can reliably engage participants from any country to travel to a specific site, perform tasks, and supply assessments and analysis about their digital experience.
Clients can leverage the solution to gain insight into every stage of the software development lifecycle – from prototype to production. Through the Applause Platform, clients map customer journeys and demographic requirements, and deploy them to Applause’s global community of software digital experience experts. Using the all-new Applause mobile app, participants can easily register, find work, and get paid to complete journeys. The intuitive app guides users through tasks, providing key insights about the quality of their experience with the software. Clients can then view the journey feedback results to better understand how to provide the best digital experiences for their customers.
“The most successful companies are those that understand their customers, and build user feedback into their development processes,” said Charlie Ungashick, CMO of Applause. “It’s increasingly important for software teams to get real feedback from real human beings. Our new Customer Journeys solution is the first and only user feedback platform that goes anywhere customers go, and it’s backed by the world’s largest community of software experts.”
The Applause Customer Journeys solution features the following:
Applause Platform – Software-as-a-service offering that provides an intuitive interface for clients to rapidly map and test customer journeys and consume the results in real-time
Applause Mobile Apps – Native Android and iOS apps for participants, which provide an easy way to view task instructions, answer survey questions, and add attachments like videos, narrated screen recordings, and screenshots
Expert Guidance – User experience and usability researchers deliver advice, ensure insights are actionable, and assist with journey creation and analysis
Custom Communities – Clients have the flexibility to leverage their own tester groups (such as employees, customers, etc.) or build target lists based on Applause’s community of more than 300,000 digital experts across more than 200 countries and territories
The Applause Customer Journeys solution is available immediately through a subscription, and the Applause mobile apps are available for participants in the Google Play Store and the Apple App Store.
Applause empowers the world’s leading digital brands – including Google, Uber, Michael Kors, and FOX – to deliver flawless digital experiences to their customers on any device, in every location. Applause ensures software quality for websites, mobile apps, IoT products and in-store interactions in a way no other approach can – through its technology platform and managed global community of over 300,000 professional, on-demand, digital experience experts. Applause delivers authentic, real-world human input at every phase of software development, delivering insight into market requirements, user feedback and software quality. Companies that use Applause benefit from flawless digital experiences that build customer loyalty, drive revenue and accelerate innovation.