With 15% of the world’s population having a disability and a growing senior population, digital properties that account for the challenges these groups face open larger market opportunities while also driving greater customer loyalty.
By testing against established guidelines and regulations like WCAG 2.0 and Section 508, Applause ensures everyone can effectively use your digital properties while also helping you adhere to government regulations and mitigate the risk of litigation.
Why It's Important
Stay on the Right Side of Regulation
Depending on where you operate and what type of business you conduct, it may be a legal requirement to deliver accessible digital properties. Even in situations where formal regulations don’t exist, lawsuits have been brought against companies on account of discrimination and lack of equal access.
Reach a Broader Market and Improve Engagement
If customers can’t effectively use your digital properties, they’ll leave and find an alternative that offers an accessible experience. While vision-impairment is the most common accessibility challenge, hearing-impairment, cognitive and other physical disabilities all require special attention in application design.
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What You Get
Using an accessibility expert combined with a team of testers familiar with assistive technologies, Applause will test your digital properties against guidelines and regulations like WCAG 2.0, UAAG 2.0 and Section 508. At the conclusion of each assessment you will receive a summary report, detailed failure information, remediation steps and recommendations.
Bug Fix Verification
After you correct the issues identified in the assessment, Applause will verify that each issue your team corrected now passes where it previously failed. This critical step ensures that the entire page/digital property is in complete accordance with guidelines.
Accessibility is not something that needs to wait – it should become part of your normal development process. An Applause accessibility expert will provide training on what to look out for and how to incorporate accessible design into your team’s mindset to avoid making mistakes in the future.
After each passed assessment, we’ll provide documentation detailing what was tested, when, and against which guidelines/regulations. Since 2003, the United States Department of Justice has indicated that websites are covered by the Americans with Disabilities Act. Unfortunately, there are no definitions as to what defines web/mobile content accessibility - WCAG 2.0 A/AA has been identified as the best guideline to follow to protect your company.
"Applause is known for functional testing using a crowdsourced approach, and they have delivered the coverage we expected. We have also seen our relationship grow to leverage other expertise and offerings from Applause that help us deliver better customer experiences."